Contact Centre Communication Platform

Interface Design Award Winner.
Awarded for Good Interface and Interaction Design.

Contact Centre Communication Platform
by Akbank Design Studio - Staff Channels

  • Awarded April 15, 2021
  • CLIENT: Akbank
  • 9.063
Contact Centre Communication Platform is a “Experience Centre” that offers proactive sales and services with analytical support, complementing digital channels. With this new technology approach, call experience is analysed during, before and after the call. With this analysing this platform proactively solve the problems of Akbank's customers at the source without creating a new call. With AI engine, platform also gives smart insights to users to ease their life and help them make more sales. New friendly brand identify talk with users like a human to make them feel as a friend.

Contact Centre Communication Platform is a “Experience Centre” that offers proactive sales and services with analytical support, complementing digital channels. With this new technology approach, call experience is analysed during, before and after the call. With this analysing this platform proactively solve the problems of Akbank's customers at the source without creating a new call. With AI engine, platform also gives smart insights to users to ease their life and help them make more sales. New friendly brand identify talk with users like a human to make them feel as a friend.

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Good  Design

Contact Centre Communication Platform

Good Design

Great Design by Shunji Yamanaka & fuRo

Contact Centre Communication Platform

Great Design by Shunji Yamanaka & fuRo

Inspirational Mobility Robot Design

Contact Centre Communication Platform

Inspirational Mobility Robot Design

CanguRo Mobility Robot Image

Contact Centre Communication Platform

CanguRo Mobility Robot Image

Contact Centre Communication Platform

Contact Centre Communication Platform

Akbank Design Studio - Staff Channels

Designer of Contact Centre Communication Platform


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