iDwell Софтуер за управление на взаимоотношенията с клиенти by Maria Roen

iDwell Софтуер за управление на взаимоотношенията с клиенти by Maria Roen is a highly esteemed winner of the very prestigious 2023 Бронзова награда A' Design Award in Дизайн на интерфейс, интеракция и потребителско изживяване Competition Category.

БронзИнтерфейс· 2023

iDwell Софтуер за управление на взаимоотношенията с клиенти

by Maria Roen

Client: iDWELL

Бронзова награда A' Design Award Winner in Интерфейс Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Софтуер за управление на взаимоотношенията с клиенти

iDwell е софтуер за управление на взаимоотношенията с клиенти, разработен за управление на имоти. Управлението на имоти включва големи обеми информация, документи и изпълнители. iDwell автоматизира рутинните процеси, за да намали това натоварване. Функционалностите включват система за заявки за поддръжка, пълна интеграция с имейл и комуникационни канали, както и автоматизиран работен процес. Отделни приложения обслужват наемодателите и наемателите. Персонализируемо табло показва анализи, отворени задачи и заявки, непрочетени съобщения и новинарски поток. Гъвкава система за филтриране помага на потребителите да работят с големи обеми данни.

The Recognition

About the Бронзова награда A' Design Award

iDwell Софтуер за управление на взаимоотношенията с клиенти е носител на Бронзовата награда A' Design Award — високо престижно признание, присъждано на изключителни дизайни, които се отличават с творчество, изобретателност и проницателност. Бронзовите победители са изобилно умели и поразително творчески артефакти, които удостоверяват богатия опит, въображение и находчивост на своите дизайнери. Очаква се iDwell Софтуер за управление на взаимоотношенията с клиенти да бъде високо ценен, възхищаван и обичан предмет, забележително професионален и иновативен. Този дизайн, спечелил Бронзовата награда A' Design Award, включва най-добрите практики в изкуството, науката, дизайна и технологиите и е отличен с вниманието си към детайла. iDwell Софтуер за управление на взаимоотношенията с клиенти великолепно удовлетворява нуждите, докосва желанията, очарова чувствата и привлича любопитството.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen