Akbank Queue Management System Sisiteng Pangatureng Antrian naébbu Akbank Staff Design Studio Team

Akbank Queue Management System Sisiteng Pangatureng Antrian naébbu Akbank Staff Design Studio Team iyanaritu pammènangngé iya temmaka riéloinna ri 2020 A' Design Award Bessi ri Katégori Kompétisi Desain Antarmuka, Interaksi, sibawa Pengalaman Pengguna.

BessiAntarmuka· 2020

Akbank Queue Management System Sisiteng Pangatureng Antrian

ᨑᨗ Akbank Staff Design Studio Team

ᨀᨒᨗᨕᨙ: Akbank T.a.Ş

Pammènangngé A' Design Award Bessi ri Katégori Antarmuka

18,293

Pammènangngé Anugérah Naparessoi

Paressoi Status Anugérah untu #102371

ᨈᨗᨈ ᨑᨗ A' Design Award ᨔᨗᨕᨑ ᨄᨙᨑᨙ ᨅᨙᨍᨗ ᨄᨂᨑᨁ

ᨓᨑᨊ

ᨉᨙᨔᨕᨗᨊᨙ

ᨄᨙᨑᨗᨖᨒ Akbank Queue Management System Sisiteng Pangatureng Antrian

Sisiteng Pangatureng Antrian iyyanaritu rancanganga napaelo paddecengi ana' magau' makkedai palayanan ri kantor cabang Akbank mappakenaling diri makkeda keterangan pribadi wenno cara lainna, sibawa mala tiket prioritas. Allireng pammulai nomor tiket mangkasiri ana' magau' nariasengnge napilei jenis transaksi maelona narigau'i. Peng-tiketan iyyanaritu allireng narimula makkeda mappakenaling ana' magau' lipunna kiosk. Narekko mappakenaling dirinna, narigau'i proses verifikasi sibawa naisseng tiket maeloka maleppek mabbari ri transaksi ana' magau'.

ᨄᨂᨑᨁᨙ

ᨄᨙᨑᨗᨖᨒ A' Design Award Bessi

Akbank Queue Management System Sisiteng Pangatureng Antrian iyanaritu pakoro A' Design Award Bessi, pakalebbi iya malebbi iya ripabbere ri desain makessing iya mappabbura persyaratan profesional sibawa industri iya ripakkirangngi pole ri ciptaan iya makessing ripikkiri. Pakoro Bessi mappakita keterampilan malompo, spesialisasi dalleng, pemahaman ahli sibawa kapasitas kreatif tau mabbuat. Akbank Queue Management System Sisiteng Pangatureng Antrian ripakkirangngi mancaji ciptaan iya ripakalebbi, ripuji sibawa rirennu iya praktis sibawa inovatif. Desain pakoro A' Design Award Bessi iyae mappasilaong praktik tepat industri sibawa napaitai karakteristik teknis iya kompeten iya sipulung sibawa pengetahuan sibawa bakat. Nasaba ketelitiannna, Akbank Queue Management System Sisiteng Pangatureng Antrian mappoleang pakalebbi sibawa ripikkiri mappabbere perbaikan kualitas laleng iya ritulung mappadeceng lino mancaji tempe makessing.

ᨑᨗ ᨆᨘᨋᨗᨊᨙ ᨉᨙᨔᨕᨗ

ᨀᨗ ᨄᨙᨑᨙ

ᨀᨑᨙᨉᨗ, ᨕᨂᨚᨈ ᨈᨗᨆ ᨔᨗᨅᨓ ᨑᨗᨏᨗ ᨈᨙᨀᨊᨗ ᨊᨄᨓᨙᨑᨙ ᨑᨗ ᨉᨙᨔᨕᨗᨊᨑᨙ.

Sipa Khas: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Ukurang & Kemasang: Qms screen dimensions 1080 x 1920 pixels.
Tag: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Téknologi Produksi: Screen designs were made with sketch and development was made by .net
Tantangeng Désain: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Panélitiang: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspirasi: Directing the users to the transactions they want to make by taking ticket easily and quickly
Wettu Proyék: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Alur Opérasi: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Anggota Tim: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Krédit Gambar: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

* all rights reserved