Aifanfan IM Fungsi Utama: Aplikasi Layanan Pelanggan by Baidu Online Network Technology Beijing

Aifanfan IM Fungsi Utama: Aplikasi Layanan Pelanggan by Baidu Online Network Technology Beijing is a highly esteemed winner of the very prestigious 2023 A' Design Award Bessi in Desain Teknologi Informasi Competition Category.

BessiTeknologi Informasi· 2023

Aifanfan IM Fungsi Utama: Aplikasi Layanan Pelanggan

by Baidu Online Network Technology Beijing

Client: Baidu Online Network Technology. Beijing

A' Design Award Bessi Winner in Teknologi Informasi Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

Colors

The Design

About Aifanfan IM Fungsi Utama: Aplikasi Layanan Pelanggan

Teks Buku: Aifanfan IM iyanaritu aplikasi layanan pelanggan mapinter untuk pattulung pura mabbalu ri onliné. Aplikasiéwé mabbéré bantuang pattama data, pappébaji prosés, sibawa AI assistant untuk mappakaraményang assibawang duwa arah ri wettu sialénna agen layanan sibawa konsumen. Pattama multi modal, kalebu kaméra sibawa suwara, mulléi kenna basa laingngé sibawa dialék untuk napakariyawa ambang pattama data. AI assistant iyaro mabbaca faktor perasang ri laleng téks pabbicara sicara real time sibawa mabbéré saran konténg pappébali mapatta. Napaké towi téknologi pengenalan suwara, pengenalan gambar, sibawa natural language processing.

The Recognition

About the A' Design Award Bessi

Aifanfan IM Fungsi Utama: Aplikasi Layanan Pelanggan iyanaritu pakoro A' Design Award Bessi, pakalebbi iya malebbi iya ripabbere ri desain makessing iya mappabbura persyaratan profesional sibawa industri iya ripakkirangngi pole ri ciptaan iya makessing ripikkiri. Pakoro Bessi mappakita keterampilan malompo, spesialisasi dalleng, pemahaman ahli sibawa kapasitas kreatif tau mabbuat. Aifanfan IM Fungsi Utama: Aplikasi Layanan Pelanggan ripakkirangngi mancaji ciptaan iya ripakalebbi, ripuji sibawa rirennu iya praktis sibawa inovatif. Desain pakoro A' Design Award Bessi iyae mappasilaong praktik tepat industri sibawa napaitai karakteristik teknis iya kompeten iya sipulung sibawa pengetahuan sibawa bakat. Nasaba ketelitiannna, Aifanfan IM Fungsi Utama: Aplikasi Layanan Pelanggan mappoleang pakalebbi sibawa ripikkiri mappabbere perbaikan kualitas laleng iya ritulung mappadeceng lino mancaji tempe makessing.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tags: Customer service system, Program, Online customer service, After-sales service, AI technology
Production Technology: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Design Challenge: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Research: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiration: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Project Duration: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Operation Flow: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Team Members: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo