Akbank Queue Management System Ang Sistema Sa Pagdumala Sa Pila by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 A' Design Award nga Puthaw in Disenyo sa Interface, Interaksyon ug Kasinatian sa Tiggamit Competition Category.
PuthawInterface· 2020
Akbank Queue Management System Ang Sistema Sa Pagdumala Sa Pila
by Akbank Staff Design Studio Team
Client: Akbank T.a.Ş
A' Design Award nga Puthaw Winner in Interface Category
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The Design
About Akbank Queue Management System Ang Sistema Sa Pagdumala Sa Pila
Ang Sistema sa pagdumala sa Queue usa ka laraw nga nagtugot sa mga tiggamit nga gusto makadawat pagdawat serbisyo gikan sa mga sanga sa Akbank aron ipakilala ang ilang kaugalingon sa personal nga kasayuran o mga alternatibong pamaagi ug aron makuha ang mga priority ticket. Ang dagan sa paghatag sa numero sa tiket sa tiggamit magsugod kung ang usa mopili sa matang sa transaksyon nga gusto niyang buhaton. Ang ticketing usa ka dagway nga nagsugod sa pagpaila sa gumagamit pinaagi sa kiosk. Pagkahuman gipaila sa usag usa ang iyang kaugalingon, ang proseso sa pag-verify gipahigayon ug usa ka angay nga tiket ang gihatag sumala sa transaksyon sa gumagamit.
The Recognition
About the A' Design Award nga Puthaw
Akbank Queue Management System Ang Sistema Sa Pagdumala Sa Pila usa ka mananaog sa A' Design Award nga Puthaw, usa ka dungganon nga pag-ila nga gihatag sa maayong mga disenyo nga nakatagbo sa propesyonal ug industriyal nga mga gikinahanglan nga gipaabot gikan sa maayo ang pagkadisenyo nga mga paglalang. Ang mga mananaog sa Puthaw nagpakita og dakong kahanas, taas nga espesyalisasyon, eksperto nga pagsabot, ug mamugnaon nga abilidad sa ilang mga tiglalang. Gilauman nga ang Akbank Queue Management System Ang Sistema Sa Pagdumala Sa Pila mahimong gipabilhan, gihangaan, ug gihigugma nga paglalang nga praktikal ug bag-o. Kini nga disenyo nga nakadaog og A' Design Award nga Puthaw naghiusa sa labing maayong mga praktis sa industriya ug adunay hanas nga teknikal nga mga kinaiya nga nalambigit sa kahibalo ug talento. Akbank Queue Management System Ang Sistema Sa Pagdumala Sa Pila gitahod tungod sa pagkamaabtik niini ug gidisenyo aron maghatag og mga pagpaayo sa kalidad sa kinabuhi nga makatabang sa paghimo sa kalibutan nga mas maayong dapit.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Team Members
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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