Service Design for College Enrollment Primary Function: Serbisyo sa Disenyo alang sa Pagpalista sa Kolehiyo by Shantou University

Pilak Serbisyo · 2021

Service Design for College Enrollment Primary Function: Serbisyo sa Disenyo alang sa Pagpalista sa Kolehiyo

by Shantou University

A' Design Award nga Pilak 2021 in Serbisyo
CLIENT: Shantou University
Estimated Number of Design Views: 107,464
Verification code 08C47C6547 · Verify this award

View at A' Design Award Press Release

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About Service Design for College Enrollment Primary Function: Serbisyo sa Disenyo alang sa Pagpalista sa Kolehiyo

Ang Serbisyo sa Disenyo alang sa Pagpalista sa Kolehiyo usa ka sistema sa serbisyo nga gimugna para sa panahon sa pagpalista sa usa ka unibersidad. Ang disenyo naghiusa sa usa ka online nga plataporma sa panag-tinabangay uban sa usa ka offline nga luna. Sa plataporma, ang mga kawani gikan sa lain-laing departamento maghiusa sa pagdugang ug pag-update sa impormasyon ug estadistika sa module nga ilang gitahasan. Sa offline nga luna, ang mga himan sama sa journey map nagsuporta sa pagtuki, panaghisgot ug mga desisyon. Ang mga estudyante makadawat ug serbisyo sa konsultasyon, resepsyon sa admisyon, giya gikan sa kaubang estudyante ug mga brochure sa admisyon. Ang tumong mao ang pagpalambo sa trabaho tabok sa mga departamento ug ang pagpakunhod sa kabalaka sa mga estudyante.

About the A' Design Award nga Pilak

Service Design for College Enrollment Primary Function: Serbisyo sa Disenyo alang sa Pagpalista sa Kolehiyo usa ka mananaog sa A' Design Award nga Pilak, usa ka talagsaon kaayo nga prestihiyoso nga pag-ila nga gihatag sa labing taas nga lebel, matahom, ug makadani nga mga disenyo. Ang mga mananaog sa Pilak labihan ka hayag ug mamugnaon nga mga buhat nga nagpakita sa bantogan nga kahanas, talento, ug kamatngon sa ilang mga tigdesinyo. Gilauman nga ang Service Design for College Enrollment Primary Function: Serbisyo sa Disenyo alang sa Pagpalista sa Kolehiyo mahimong talagsaon nga buhat nga ipasigarbo, dako ang pagkapropesyonal ug lawom ang kabag-ohan. Kini nga disenyo nga nakadaog og A' Design Award nga Pilak usa ka labihan ka mamatikdan, gihangaan nga imbento nga mapuslanon ug nagpalapad sa mga utlanan sa arte, siyensya, disenyo, ug teknolohiya. Service Design for College Enrollment Primary Function: Serbisyo sa Disenyo alang sa Pagpalista sa Kolehiyo usa ka paglalang nga giinggit sa daghan, nga nagpukaw og mga tinguha, nagdala og positibo nga mga pagbati, ug nagsiga sa katingala ug paghangyo.

Press Kit

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.