iDwell Software sa Customer Relationship Management by Maria Roen

iDwell Software sa Customer Relationship Management by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award nga Bronse in Disenyo sa Interface, Interaksyon ug Kasinatian sa Tiggamit Competition Category.

BronseInterface· 2023

iDwell Software sa Customer Relationship Management

by Maria Roen

Client: iDWELL

A' Design Award nga Bronse Winner in Interface Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Software sa Customer Relationship Management

Ang iDwell usa ka software sa customer relationship management nga gidisenyo alang sa pagdumala sa propriedad. Ang pagdumala sa propriedad naglakip sa dagkong gidaghanon sa impormasyon, dokumento, ug mga kontraktor. Gi-automate sa iDwell ang mga rutina nga proseso aron mapakunhod kining palas-anon sa trabaho. Ang mga bahin naglakip sa maintenance ticketing, hingpit nga integrasyon sa email ug komunikasyon, ug automated nga workflow. Managlahing mga aplikasyon ang nag-alagad sa mga tag-iya sa balay ug mga nangabang. Usa ka ma-customize nga dashboard ang nagpakita sa analytics, bukas nga mga buluhaton ug hangyo, wala pa mabasa nga mga mensahe, ug usa ka news feed. Usa ka flexible nga sistema sa filter ang nagtabang sa mga tiggamit sa pagtrabaho uban sa dagkong gidaghanon sa datos.

The Recognition

About the A' Design Award nga Bronse

iDwell Software sa Customer Relationship Management usa ka mananaog sa A' Design Award nga Bronse, usa ka labihan ka prestihiyoso nga pag-ila nga gihatag sa talagsaon nga mga disenyo nga gipaila sa pagkamamugnaon, kaabtik, ug kamatngon. Ang mga mananaog sa Bronse mga hanas kaayo ug makapahibulong nga mamugnaon nga mga artipakto nga nagpamatuod sa dakong kasinatian, imahinasyon, ug kaabtik sa ilang mga tigdesinyo. Gilauman nga ang iDwell Software sa Customer Relationship Management mahimong gipabilhan, gihangaan, ug gihigugma nga butang nga talagsaon ang pagkapropesyonal ug bag-o. Kini nga disenyo nga nakadaog og A' Design Award nga Bronse naglakip sa labing maayong mga praktis sa arte, siyensya, disenyo, ug teknolohiya ug maayo kaayo tungod sa pagtagad niini sa mga detalye. iDwell Software sa Customer Relationship Management nagtagbaw sa mga panginahanglan sa matahom nga paagi, nag-igo sa mga tinguha, nagbihag sa mga pagbati, ug nagdani sa pagkamausisaon.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen