iDwell Software pro řízení vztahů se zákazníky by Maria Roen

iDwell Software pro řízení vztahů se zákazníky by Maria Roen is a highly esteemed winner of the very prestigious 2023 Bronzová cena A' Design Award in Rozhraní Competition Category.

BronzRozhraní· 2023

iDwell Software pro řízení vztahů se zákazníky

by Maria Roen

Client: iDWELL

Bronzová cena A' Design Award Winner in Rozhraní Category

17,750
Verified Award Winner
Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Software pro řízení vztahů se zákazníky

iDwell je software pro řízení vztahů se zákazníky navržený pro správu nemovitostí. Správa nemovitostí zahrnuje velké množství informací, dokumentů a dodavatelů. iDwell automatizuje rutinní procesy s cílem snížit tuto pracovní zátěž. Mezi funkce patří evidence servisních požadavků, plná integrace e-mailové a další komunikace a automatizovaný pracovní postup. Samostatné aplikace slouží pronajímatelům a nájemcům. Přizpůsobitelný panel zobrazuje analytiku, otevřené úkoly a požadavky, nepřečtené zprávy a novinkový kanál. Flexibilní systém filtrů pomáhá uživatelům pracovat s velkým množstvím dat.

The Recognition

About the Bronzová cena A' Design Award

iDwell Software pro řízení vztahů se zákazníky je vítězem Bronzové ceny A' Design Award, vysoce prestižního uznání udělovaného vynikajícím designům, které se vyznačují kreativitou, vynalézavostí a bystrostí. Bronzoví vítězové jsou hojně zručné a nápadně kreativní artefakty, které dosvědčují rozsáhlé zkušenosti, představivost a vynalézavost svých designérů. Očekává se, že iDwell Software pro řízení vztahů se zákazníky bude vysoce ceněným, obdivovaným a milovaným předmětem, pozoruhodně profesionálním a inovativním. Tento design, který získal Bronzovou cenu A' Design Award, zahrnuje osvědčené postupy v umění, vědě, designu a technologiích a vyniká pozorností k detailu. iDwell Software pro řízení vztahů se zákazníky nádherně uspokojuje potřeby, dotýká se tužeb, okouzluje city a oslovuje zvědavost.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen