Ender Turing Software til analyse af kundeinteraktioner af Lidiia Suslova

Ender Turing Software til analyse af kundeinteraktioner af Lidiia Suslova er en højt anset vinder af den meget prestigefyldte 2026 A' Design Award i Jern i konkurrencekategorien Softwaredesign.

JernSoftware· 2026

Ender Turing Software til analyse af kundeinteraktioner

af Lidiia Suslova

Klient: Ender Turing

Vinder af A' Design Award i Jern i kategorien Software

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Om Ender Turing Software til analyse af kundeinteraktioner

Ender Turing er en cloudbaseret softwareplatform til analyse af kundeservicesamtaler. Opkald og chats scores automatisk af kunstig intelligens, hvilket forkorter kvalitetssikringsrutiner. Naturlig sprogbehandling understøtter tekstklassificering, sentimentanalyse, entitetsgenkendelse, oversættelse og opsummering. Brugerdefinerede modeller kan bygges med en træk og slip-grænseflade, og forudtrænede modeller kan tilføjes til andre applikationer. Fleksible filtre, brugerdefinerede scorekort og datavisualisering hjælper supervisorer med at overvåge interaktioner.

Anerkendelsen

Om A' Design Award i Jern

Ender Turing Software til analyse af kundeinteraktioner er vinder af A' Design Award i Jern, en prestigefyldt anerkendelse, der tildeles gode designs, som opfylder de professionelle og industrielle krav, man forventer af veldesignede skabelser. Jernvinderne viser stor dygtighed, høj specialisering, ekspertforståelse og kreativ kapacitet hos deres skabere. Ender Turing Software til analyse af kundeinteraktioner forventes at være en højt estimeret, beundret og kær skabelse, der er praktisk og innovativ. Dette design, der har vundet A' Design Award i Jern, integrerer branchens bedste praksis og har kompetente tekniske egenskaber knyttet til knowhow og talent. Ender Turing Software til analyse af kundeinteraktioner respekteres for sin grundighed og er designet til at levere forbedringer af livskvaliteten, der er med til at gøre verden til et bedre sted.

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Credits, teammedlemmer og tekniske detaljer leveret af designeren.

Unikke Egenskaber: Ender Turing offers unique customer experience solutions, enhancing revenue and loyalty. Real-time analytics on employee-customer interactions empower informed decision-making.

Our AI platform automates QA routines, uncovers business insights, and boosts agent performance through continuous coaching.
Dimensioner & Emballage: The core purpose of the Ender Turing engine is to facilitate users in crafting and refining AI models capable of comprehending and generating human-like language. This platform offers a comprehensive suite of Natural Language Processing (NLP) capabilities, encompassing tasks such as text classification, sentiment analysis, entity recognition, language translation, and text summarization, among others. Users have the flexibility to construct tailored models through Ender Turing's intuitive drag-and-drop interface, or seamlessly integrate pre-trained models into their applications via the platform's API.
Tags: Artificial intelligence, AI, Natural language processing, NLP, Machine learning, ML, Text classification, Sentiment analysis, Data processing, Text summarization, API, Cloud-based platform, Language modeling, Text mining, Call center, Analysis, Scoring
Produktionsteknologi: Utilizing a data-driven design methodology, we collected feedback by directly observing and interviewing our product's customers. Our decisions were guided by the identification of user pain points and areas of frustration. The outcome is a product solution that effectively addresses the concerns of business. Leveraging insights gained, our solution drives revenue growth by enabling informed decision-making and strategic planning, enhancing business productivity, reducing stress, and offering an intuitive user experience. Moreover, our interface supports over 10 languages, ensuring accessibility and usability across diverse user bases.
Designudfordring: Experiments were conducted to assess hypotheses and validate design decisions. Our findings revealed that our user base consists largely of non-technical individuals who favor a more prominent communication style. Consequently, we refrain from employing complex logic constructions and cumbersome interface designs. Instead, our UX solutions undergo continual refinement to ensure simplicity and ease of use.
Forskning: Engaging with end users, including data center supervisors and stakeholders, we collected data via interviews, surveys, observations, and competitive analysis. Our key finding is the potential of call center data analysis to boost revenue through invaluable insights for informed decision-making. This approach unveils user and business needs, guiding tailored solutions.
Inspiration: Market Demand: Recognizing the growing need for effective CX solutions in various industries.

Efficiency: Seeking ways to streamline processes within contact centers, QA automation, real-time analysis and revelation business insights.

Customer Satisfaction: Understanding the importance of delivering exceptional customer service to foster loyalty and drive revenue growth.

AI Technology: Leveraging advancements in AI and ML to develop innovative solutions that can adapt and evolve over time.
Projektvarighed: The project commenced its journey in June 2020 in Tallinn, Estonia. Design efforts for the project began in January 2022 and are currently ongoing, with continuous development and enhancement. Notably, the product achieved recognition as the winner at the Latitude59 pitching competition in May 2022, held in Tallinn, Estonia. Additionally, it secured the 2nd place position at the Infoshare Startup Contest in October 2022, hosted in Gdansk, Poland, amidst stiff competition from 500 startups worldwide. Moreover, our team achieved the distinction of Best Seed startup at the Valencia Digital Summit conference in October 2023!
Driftsflow: Our solution offers a 20-fold speed increase in scoring calls and chats, powered by automated AI pre-scoring and quality assurance. It also extracts valuable business insights, allowing users to efficiently monitor interactions with flexible filters. With seamless scorecard customization and robust data visualization tools, informed decision-making is empowered. These capabilities optimize operations and enhance customer experiences, contributing to revenue growth.
Patenter: Scientific publications: 1. Transferability Evaluation of Speech Emotion Recognition Between Different Languages January 2022 DOI:10.1007/978-3-031-04812-8_35 In book: Advances in Computer Science for Engineering and Education (pp.413-426) Ievgen Iosifov Olena Iosifova Oleh Romanovskyi Vladimir Sokolov 2. Automated Pipeline for Training Dataset Creation from Unlabeled Audios for Automatic Speech Recognition July 2021 DOI:10.1007/978-3-030-80472-5_3 In book: Advances in Computer Science for Engineering and Education IV (pp.25-36) Oleh Romanovskyi Ievgen Iosifov Olena Iosifova Vladimir Sokolov 3. Analysis of Automatic Speech Recognition Methods January 2021 Conference: Cybersecurity Providing in Information and Telecommunication SystemsAt: Kyiv, Ukraine Olena Iosifova Ievgen Iosifov Vladimir Sokolov Oleh Romanovskyi Igor Sukaylo 4. Sentence Segmentation from Unformatted Text using Language Modeling and Sequence Labeling Approaches October 2020 DOI:10.1109/PICST51311.2020.9468084 Conference: 2020 IEEE International Conference on Problems of Infocommunications. Science and Technology (PIC S&T) Ievgen Iosifov Olena Iosifova Vladimir Sokolov 5. Methods and components of natural language processing August 2020 Adaptive automatic control systems 1(36):93-113 DOI:10.20535/1560-8956.36.2020.209780 Olena Iosifova Ievgen Iosifov Oleksandr Rolik 6. Techniques Comparison for Natural Language Processing June 2020 DOI:10.5281/zenodo.3895814 Conference: 2nd International Workshop on Modern Machine Learning Technologies and Data ScienceAt: Lviv-Shatsk, Ukraine Olena Iosifova Ievgen Iosifov Oleksandr Rolik Vladimir Sokolov
Billedkreditering: Lidiia Suslova