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Yueling (Linda) Lai

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Interviews med Yueling (Linda) Lai

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Designlegende Interview

30 spørgsmål

I have a dual degree in Human-Computer Interaction and Psychology from the University of Washington, which gives me a strong understanding of both the technical and human aspects of design.

Could you please tell us a bit about your design background and education?

I have a dual degree in Human-Computer Interaction and Psychology from the University of Washington, which gives me a strong understanding of both the technical and human aspects of design. My career spans from startup environments to my current role as Senior Product Designer at TikTok, where I lead global-scale business platform design and 0–1 innovations. My work has been recognized by Red Dot, A’ Design Award, IDEA, and other prestigious international awards.

What motivates you to design in general, why did you become a designer?

I’ve always been fascinated by how design shapes human behavior and connects people. Seeing how thoughtful design can simplify complex problems inspired me to pursue UX/Product Design as a way to make technology more human.

Did you choose to become a designer, or you were forced to become one?

It was a deliberate choice, shaped by my passion for creativity, humanity, and technology since an early age. My background in psychology also deepened my empathy for users.

What do you design, what type of designs do you wish to design more of?

I design user experiences (UX), interactions, and interfaces for digital products—ranging from AI-powered tools at TikTok to my award-winning caregiving app AlzCare. I most enjoy digital product and UX designs where innovation meets real human impact.

What should young designers do to become a design legend like you?

Stay curious, master your craft, and develop strong communication skills. Great design is not just about aesthetics—it’s about solving real problems and being able to advocate for your ideas.

What distinguishes between a good designer and a great designer?

A good designer creates solutions that work. A great designer goes further—anticipating future needs, inspiring others, and creating lasting impact.

What makes a good design a really good design, how do you evaluate good design?

A really good design solves the real human needs and true user problems. Good design is a combination of aesthetics and usability. I also look at how well it solves the intended problem, how intuitive it feels, and how sustainable it is over time.

What is the value of good design? Why should everyone invest in good design?

Good UX design empowers humans by reducing friction and building trust with the technology/system, which can drive truly impactful positive change. Good design can increase business growth, improve human life, and even save lives.

What would you design and who would you design for if you had the time?

I’d create inclusive digital tools for underserved communities—focusing on education, healthcare, and accessibility.

What is the dream project you haven't yet had time to realize?

An adaptive design platform powered by AI that can tailor interfaces in real time to users’ cognitive, cultural, and accessibility needs.

What is your secret recipe of success in design, what is your secret ingredient?

Empathy, supported by research and iteration. Understanding people deeply is the key to creating solutions that truly work for them.

Who are some other design masters and legends you get inspired from?

I’m inspired by Dieter Rams for his timeless “less but better” principles, Jony Ive for creating products that are both iconic and intuitive, and Don Norman for championing human-centered design and making usability a universal priority.

What are your favorite designs by other designers, why do you like them?

Apple’s interface design—it’s cohesive, user-centric, and shows how a clear design philosophy can scale globally.

What is your greatest design, which aspects of that design makes you think it is great?

My recent award-winning project AlzCare—it balances complex caregiving needs with an accessible, emotionally supportive experience. It integrates AI technology to empower human needs.

How could people improve themselves to be better designers, what did you do?

Seek feedback often, stay updated on design trends and technology, and learn to tell the story behind your design decisions.

If you hadn't become a designer, what would you have done?

I would have pursued a career in cognitive psychology, studying how people interact with technology.

How do you define design, what is design for you?

Digital product/UX design is intentional problem-solving that bridges humans and technologies, simplifying complexities and empowering humans.

Who helped you to reach these heights, who was your biggest supporter?

Mentors, supportive colleagues, and my family—who encouraged me to pursue creativity from an early age.

What helped you to become a great designer?

A constant willingness to learn, an openness to feedback, and a deep belief that design should serve people.

What were the obstacles you faced before becoming a design master?

Early on, I had to prove the value of design in business contexts and learn to navigate complex stakeholder environments, especially for complex B2B products.

How do you think designers should present their work?

Through clear storytelling—outlining the problem you are solving, process, and impact, supported by visual design concepts and systematic thinking.

What's your ultimate goal as a designer?

To create products that are innovative, inclusive, and socially impactful, and to mentor the next generation of designers.

What people expect from an esteemed designer such as yourself?

Visionary thinking, consistent quality, and the ability to lead projects that inspire both users and fellow designers.

How does design help create a better society?

It makes technology more inclusive, accessible, and human—bridging gaps across cultures, abilities, and resources.

What are you currently working on that you are especially excited about?

TikTok’s innovative generative AI creative tools that allow users to generate videos in seconds.

Which design projects gave you the most satisfaction, why?

Projects where I can see real-world impact—like AlzCare, which addresses both emotional and practical needs for Alzheimer’s caregivers.

What would you like to see changed in design industry in the coming years?

A stronger focus on accessibility, ethics, and sustainability as standard practice—not optional add-ons.

Where do you think the design field is headed next?

Toward AI-assisted personalization and predictive experiences—balanced with human oversight to ensure ethics and empathy.

When you have a new design project, where do you start?

With research—understanding the user, the problem, and the broader context before any concepts are created.

What is your life motto as a designer?

Design for people first; the impact will follow.

Designerinterview

25 spørgsmål

I have a dual academic background in Human-Computer Interaction and Psychology from the University of Washington, which gave me a strong foundation in understanding both the technical and human aspects of design.

Could you please tell us more about your art and design background? What made you become an artist/designer? Have you always wanted to be a designer?

I have a dual academic background in Human-Computer Interaction and Psychology from the University of Washington, which gave me a strong foundation in understanding both the technical and human aspects of design. I’ve always been fascinated by how design shapes human behavior and creates meaningful interactions. Early on, I was inspired by the idea of using design to solve real problems and connect people across cultures, which led me to pursue UX/Product Design as a career.

Can you tell us more about your company / design studio?

I am currently a Senior Product Designer at TikTok, where I lead design for the TikTok Ads platform and business products used by millions of advertisers worldwide. My work focuses on building scalable, easy-to-use business platforms and 0–1 innovations, including TikTok’s first AI-powered automated ads experience. Outside of my day job, I started "AlzCare"—a mobile companion app designed for caregivers and families of people with Alzheimer’s disease. It's designed to ease daily caregiving tasks, improve patient safety, and provide emotional support to caregivers, combining thoughtful AI technology with empathetic design.

What is "design" for you?

For me, design is the bridge between technology and humanity. It’s the art of making complex systems simple, intuitive, and emotionally resonant, all while delivering measurable impact.

What kinds of works do you like designing most?

I enjoy designing solutions that solve real human problems and truly make people's lives easier. I'm also fascinated by innovative technologies like AI. And I'm passionate about how we use design thinking to translate emerging technologies into real human-centered solutions.

What is your most favorite design, could you please tell more about it?

My favorite is my recent design "AlzCare", a mobile app I designed for caregivers of Alzheimer’s patients. This app has won prestigious design awards including A' Design Award, Red Dot Award, and Core77 Design Awards. AlzCare app is designed for caregivers and families of people with Alzheimer’s disease. The app combines medication reminders, symptom tracking, and AI-powered real-time support. This design project was deeply meaningful because it tackled both practical and emotional needs for a vulnerable community.

What was the first thing you designed for a company?

In my designer role, I worked at a technology incubator startup in Seattle. I designed and launched a conference-calling app from scratch, which includes the user research, mobile app UX/UI design, and brand design. It shaped my ability to take an idea from concept to launch.

What is your favorite material / platform / technology?

I’m excited by AI-powered design tools and scalable design systems. They enable efficiency, personalization, and global consistency.

When do you feel the most creative?

When brainstorming in collaborative workshops with cross-functional teams—merging diverse perspectives always sparks unexpected ideas.

Which aspects of a design do you focus more during designing?

I focus on the user experience (UX), especially the intersection of usability and aesthetics. A design should feel visually elegant and crafted while delivering a user-friendly experience.

What kind of emotions do you feel when you design?

A mix of curiosity, excitement, and determination. Every project feels like a puzzle waiting to be solved.

What kind of emotions do you feel when your designs are realized?

Pride, gratitude, and a sense of responsibility—especially when I see the design making a tangible difference for users.

What makes a design successful?

When a design solves real human problems and truly makes people's lives easier. When it resonates with users and brings joy. When it simplifies complexity.

When judging a design as good or bad, which aspects do you consider first?

Clarity of purpose, user-centered execution, and craftsmanship.

From your point of view, what are the responsibilities of a designer for society and environment?

Designers have the responsibility to create inclusive, ethical, and sustainable solutions that benefit not just users, but society at large.

How do you think the "design field" is evolving? What is the future of design?

Digital product design & UX design is becoming more integrated with AI and data-driven insights, allowing for hyper-personalized and predictive experiences. The future will be about balancing automation with authentic human touch.

When was your last exhibition and where was it? And when do you want to hold your next exhibition?

My award-winning app design AlzCare was recently exhibited at the Museum of Design (MOOD) in Italy in July this year.

Where does the design inspiration for your works come from? How do you feed your creativity? What are your sources of inspirations?

I draw inspiration from user research and emerging technology. I also find creative fuel in traveling, attending design conferences, and exploring art and architecture.

How would you describe your design style? What made you explore more this style and what are the main characteristics of your style? What's your approach to design?

Minimal yet human, functional yet expressive. My style blends strategic thinking with visual clarity, prioritizing user needs while making designs aesthetically engaging.

Where do you live? Do you feel the cultural heritage of your country affects your designs? What are the pros and cons during designing as a result of living in your country?

I live in the San Francisco Bay Area in the US, the "Silicon Valley", which is a hub for technology and innovation. The tech culture in the Bay Area allows me to learn about emerging technologies and engage in the revolution of interaction designs for various technologies. Additionally, growing up in China and working globally has given me a cross-cultural perspective, influencing me to design with inclusivity and cultural sensitivity.

How do you work with companies?

Through close collaboration with stakeholders, iterative feedback loops, and user testing, ensuring every design decision is grounded in both user needs and business goals.

What are your suggestions to companies for working with a designer? How can companies select a good designer?

Choose a designer who is not just visually talented but strategically minded. Foster an environment where they can contribute to product vision, not just execution.

Can you talk a little about your design process?

My process is human-centered and iterative. I start with deep research—interviews, field studies, and data analysis—to uncover real user needs, as I did when speaking with Alzheimer’s caregivers for AlzCare. I then move into design concept ideation and prototyping, collaborating closely with cross-functional teams to explore solutions that balance usability, scalability, and emotional impact. Designs are validated through usability testing, refined with feedback, and implemented in close partnership with engineers. Post-launch, I track performance and iterate, ensuring the product continues to deliver value over time. For me, great design is a continuous cycle of empathy, creativity, and measurable impact.

Can you describe a day in your life?

Mornings are for meetings and collaborative workshops; afternoons for deep design work and explorations; evenings for personal learning.

Which tools do you use during design? What is inside your toolbox? Such as software, application, hardware, books, sources of inspiration etc.?

Tools are mainly Figma, Orgami Studio, and Adobe Creative Suite. "The Design of Everyday Things" is the most classic book for user experience design.

What type of design work do you enjoy the most and why?

Designing products from 0–1, because it’s where creativity and strategy truly meet.

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