iDwell Kundenbeziehungsmanagement-Software by Maria Roen

iDwell Kundenbeziehungsmanagement-Software by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award in Bronze in Interface-Design Competition Category.

BronzeInterface· 2023

iDwell Kundenbeziehungsmanagement-Software

by Maria Roen

Client: iDWELL

A' Design Award in Bronze Winner in Interface Category

17,750
Verified Award Winner
Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Kundenbeziehungsmanagement-Software

iDwell ist eine Software für das Kundenbeziehungsmanagement, die speziell für die Immobilienverwaltung entwickelt wurde. Die Immobilienverwaltung umfasst große Mengen an Informationen, Dokumenten und Dienstleistern. iDwell automatisiert Routineprozesse, um diesen Arbeitsaufwand zu reduzieren. Zu den Funktionen zählen ein Ticketsystem für Instandhaltungsanfragen, die vollständige Integration von E-Mail und Kommunikation sowie automatisierte Arbeitsabläufe. Getrennte Anwendungen stehen Eigentümern und Mietern zur Verfügung. Ein anpassbares Dashboard zeigt Analysen, offene Aufgaben und Anfragen, ungelesene Nachrichten und einen Newsfeed. Ein flexibles Filtersystem hilft den Nutzern, mit großen Datenmengen zu arbeiten.

The Recognition

About the A' Design Award in Bronze

iDwell Kundenbeziehungsmanagement-Software ist Gewinner des A' Design Award in Bronze, einer hochprestigeträchtigen Anerkennung für herausragende Designs, die sich durch Kreativität, Einfallsreichtum und Scharfsinn auszeichnen. Bronze-Gewinner sind reichlich geschickte und auffallend kreative Artefakte, die die große Erfahrung, Fantasie und Findigkeit ihrer Designer belegen. Von iDwell Kundenbeziehungsmanagement-Software wird erwartet, dass es ein hochgeschätztes, bewundertes und geliebtes Objekt ist, das bemerkenswert professionell und innovativ ist. Dieses mit dem A' Design Award in Bronze prämierte Design verkörpert bewährte Verfahren in Kunst, Wissenschaft, Design und Technologie und ist hervorragend in seiner Liebe zum Detail. iDwell Kundenbeziehungsmanagement-Software befriedigt Bedürfnisse auf großartige Weise, berührt Wünsche, bezaubert Gefühle und spricht die Neugier an.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen