Disainilahendus Service Design for College Enrollment Primaarne funktsioon: Kolledži vastuvõtuteenuse disain, autor Shantou University

Disainilahendus Service Design for College Enrollment Primaarne funktsioon: Kolledži vastuvõtuteenuse disain, mille autor on Shantou University, on kõrgelt hinnatud 2021 auhinna Hõbeauhind A' Design Award võitja konkursi kategoorias Meta-, strateegiline ja teenusedisain.

HõbeTeenus· 2021

Service Design for College Enrollment Primaarne funktsioon: Kolledži vastuvõtuteenuse disain

disainer: Shantou University

Klient: Shantou University

Auhind Hõbeauhind A' Design Award kategoorias Teenus

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Disain

Teosest Service Design for College Enrollment Primaarne funktsioon: Kolledži vastuvõtuteenuse disain

Vastuvõtuteenuse disain on ülikooli vastuvõtuperioodiks loodud teenusesüsteem. Disain ühendab veebipõhise koostööplatvormi füüsilise ruumiga. Platvormil lisavad ja uuendavad erinevate osakondade töötajad ühiselt nende vastutusalasse kuuluvat mooduliteavet ja statistikat. Füüsilises ruumis toetavad sellised tööriistad nagu teekonnakaardid analüüsi, arutelusid ja otsuste tegemist. Üliõpilased saavad nõustamisteenuseid, vastuvõtu vastuvõttu, kaaslaste juhendamist ja vastuvõtubrošüüre. Eesmärk on parandada osakondadeülest tööd ning vähendada üliõpilaste ärevust.

Tunnustus

Auhinnast Hõbeauhind A' Design Award

Service Design for College Enrollment Primaarne funktsioon: Kolledži vastuvõtuteenuse disain on Hõbeauhinna A' Design Award võitja, ülimalt prestiižikas tunnustus, mis antakse tipptasemel, suurepärastele ja muljetavaldavatele disainidele. Hõbevõitjad on ülimalt säravad ja erakordselt loovad tööd, mis illustreerivad oma disainerite silmapaistvat kogemust, annet ja teravmeelsust. Service Design for College Enrollment Primaarne funktsioon: Kolledži vastuvõtuteenuse disain peaks olema imeline, eeskujulik töö, mis on märkimisväärselt professionaalne ja sügavalt uuenduslik. See Hõbeauhinna A' Design Award võidudisain on väga tähelepanuväärne, imetletud leiutis, mis toob kasu ning nihutab kunsti, teaduse, disaini ja tehnoloogia piire. Service Design for College Enrollment Primaarne funktsioon: Kolledži vastuvõtuteenuse disain on laialdaselt kadestatud looming, mis äratab soove, tekitab positiivseid tundeid ning süütab hämmastust ja imestust.

Disaini taustal

Pressimaterjalid

Disaineri esitatud autorid, meeskonnaliikmed ja tehnilised andmed.

Unikaalsed omadused: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Mõõtmed ja pakend: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Sildid: Service design, Web design, Visual design, Process design
Tootmistehnoloogia: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Disainiülesanne: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Uurimistöö: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiratsioon: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Projekti kestus: The project started in 2019 in China and finished in 2020 in China.
Tööprotsess: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Meeskonnaliikmed: Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
Piltide autorid: Image #4: Photographer Zihao Chen, Department Kit, 2020.