iDwell Bezeroekiko Harremanak Kudeatzeko Softwarea by Maria Roen

iDwell Bezeroekiko Harremanak Kudeatzeko Softwarea by Maria Roen is a highly esteemed winner of the very prestigious 2023 Brontzezko Saria A' Design Award in Interfaze, Elkarrekintza eta Erabiltzaile Esperientzia Diseinua Competition Category.

BrontzeInterfazea· 2023

iDwell Bezeroekiko Harremanak Kudeatzeko Softwarea

by Maria Roen

Client: iDWELL

Brontzezko Saria A' Design Award Winner in Interfazea Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Bezeroekiko Harremanak Kudeatzeko Softwarea

iDwell jabetzen kudeaketarako diseinatutako bezeroekiko harremanak kudeatzeko softwarea da. Jabetzen kudeaketak informazio, dokumentu eta kontratisten kopuru handia dakar. iDwell-ek prozesu errutinarioak automatizatzen ditu, lan-karga hori murrizteko. Ezaugarrien artean daude mantentze-lanetarako tiketak, posta elektronikoaren eta komunikazioaren integrazio osoa, eta lan-fluxu automatizatua. Aplikazio bereiziek jabeei eta maizterrei zerbitzua ematen diete. Pertsonalizagarria den kontrol-panel batek analitikak, ireki gabeko zereginak eta eskaerak, irakurri gabeko mezuak eta albiste-jario bat erakusten ditu. Iragazki-sistema malgu batek datu kopuru handiekin lan egiten laguntzen die erabiltzaileei.

The Recognition

About the Brontzezko Saria A' Design Award

iDwell Bezeroekiko Harremanak Kudeatzeko Softwarea Brontzezko Saria A' Design Award irabazlea da, sormenak, asmamenak eta zorroztasunak bereizten dituzten diseinu bikainei ematen zaien aitorpen oso prestijiotsua. Brontze-mailako irabazleak trebetasunez beteriko eta nabarmenki sortzaileak diren artefaktuak dira, beren diseinatzaileen esperientzia zabala, irudimena eta ekimena egiaztatzen dutenak. iDwell Bezeroekiko Harremanak Kudeatzeko Softwarea oso estimatua, miretsia eta maitea den objektua izatea espero da, nabarmenki profesionala eta berritzailea dena. Brontzezko Saria A' Design Award irabazi duen diseinu honek artearen, zientziaren, diseinuaren eta teknologiaren praktika onenak biltzen ditu eta xehetasunei ematen dien arretagatik bikaina da. iDwell Bezeroekiko Harremanak Kudeatzeko Softwarea beharrak bikain asetzen dituen, desirak ukitzen dituen, sentimenduak xarmatzen dituen eta jakin-mina erakartzen duen lana da.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen