Aifanfan IM Klantenserviceapplikaasje troch Baidu Online Network Technology Beijing

Aifanfan IM Klantenserviceapplikaasje troch Baidu Online Network Technology Beijing is in heech wurdearre winner fan de tige prestizjeuze 2023 A' Design Award yn Izer yn de kompetysje-kategory Ynformaasjetechnology Ûntwerp.

IzerYnformaasjetechnology· 2023

Aifanfan IM Klantenserviceapplikaasje

troch Baidu Online Network Technology Beijing

Klant: Baidu Online Network Technology. Beijing

A' Design Award yn Izer Winner yn de kategory Ynformaasjetechnology

1,088,996

Ferifiearre Priiswinner

Ferifiearje Prisstatus foar #144072

Besjoch by A' Design Award Parseberjocht Priisbadge

Kleuren

It Untwerp

Oer Aifanfan IM Klantenserviceapplikaasje

Aifanfan IM is in tûke klantenserviceapplikaasje foar online nazoarch nei ferkeap. De applikaasje biedt ynfierassistinsje, prosesoptimalisaasje, en in AI-assistint om de twaweihinnekommunikaasje tusken serviceagenten en konsuminten te ferienfâldigjen. Multymodale ynfier, ynklusyf kamera en stim, werkent frjemde talen en dialekten om de ynfierdrompel te ferleegjen. De AI-assistint analysearret emosjonele faktoaren yn dialoochteksten yn realtime en advisearret ynhâld foar fluggen antwurden. Spraakherkenning, byldherkenning, en natuerlike taalferwurking wurde brûkt.

De Erkenning

Oer de A' Design Award yn Izer

Aifanfan IM Klantenserviceapplikaasje is in winner fan de A' Design Award yn Izer, in prestisjeuze erkenning foar goede ûntwerpen dy't foldogge oan de profesjonele en yndustriële easken dy't ferwachte wurde fan goed ûntwurpen skeppings. Izerwinners litte grutte feardigens, hege spesjalisaasje, deskundich begryp en kreatyf fermogen fan har makkers sjen. Fan Aifanfan IM Klantenserviceapplikaasje wurdt ferwachte dat it in tige heech achte, bewûndere en dierbere skepping is dy't praktysk en ynnovatyf is. Dit winnende ûntwerp fan de A' Design Award yn Izer yntegrearret de bêste praktiken fan de sektor en hat feardige technyske skaaimerken ferbûn mei kennis en talint. Aifanfan IM Klantenserviceapplikaasje wurdt respektearre foar syn yngeandens en is ûntwurpen om ferbetteringen fan de kwaliteit fan it libben te leverjen dy't helpe de wrâld ta in bettere plak te meitsjen.

Efter it Untwerp

Parsepakket

Credits, teamleden en technyske details levere troch de ûntwerper.

Unike Eigenskippen: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Labels: Customer service system, Program, Online customer service, After-sales service, AI technology
Produksjetechnology: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Untwerpútdaging: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Undersyk: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Ynspiraasje: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Projektdoer: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Operaasjestreamferrin: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Teamleden: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo