Service Design for College Enrollment Prìomh Ghnìomh: Dealbhadh Seirbheis airson Clàradh Colaiste by Shantou University

Service Design for College Enrollment Prìomh Ghnìomh: Dealbhadh Seirbheis airson Clàradh Colaiste by Shantou University is a highly esteemed winner of the very prestigious 2021 Duais Airgid A' Design Award in Dealbhadh Meta, Ro-innleachdail agus Seirbheise Competition Category.

AirgeadSeirbheis· 2021

Service Design for College Enrollment Prìomh Ghnìomh: Dealbhadh Seirbheis airson Clàradh Colaiste

by Shantou University

Client: Shantou University

Duais Airgid A' Design Award Winner in Seirbheis Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

Colors

The Design

About Service Design for College Enrollment Prìomh Ghnìomh: Dealbhadh Seirbheis airson Clàradh Colaiste

Teacsa an Leabhair: Is e siostam seirbheis a th' ann an Dealbhadh Seirbheis airson Clàradh Colaiste a chaidh a chruthachadh airson ùine clàraidh oilthigh. Tha an dealbhadh a' cothlamadh àrd-ùrlar co-obrachaidh air-loidhne le àite far-loidhne. Air an àrd-ùrlar, bidh luchd-obrach bho dhiofar roinnean a' cur ris agus ag ùrachadh còmhla am fiosrachadh agus na staitistigean modail a tha iad an urra riutha. Anns an àite far-loidhne, bidh innealan leithid mapaichean turais a' toirt taic do mhion-sgrùdadh, deasbad agus co-dhùnaidhean. Gheibh oileanaich seirbheisean comhairleachaidh, fàilteachadh inntrigidh, stiùireadh cho-aoisean agus leabhrain inntrigidh. Is e an t-amas obair a leasachadh thairis air roinnean agus imcheist nan oileanach a lùghdachadh.

The Recognition

About the Duais Airgid A' Design Award

Tha Service Design for College Enrollment Prìomh Ghnìomh: Dealbhadh Seirbheis airson Clàradh Colaiste air Duais Airgid A' Design Award a bhuannachadh, aithneachadh gu math urramach a bheirear do dhealbhaidhean den chiad ìre, àlainn agus drùidhteach. Tha buannaichean Airgid nan obraichean anabarrach boillsgeach agus gu math cruthachail a nochdas sàr-eòlas, tàlant agus geurchuis an luchd-dealbhaidh. Thathar an dùil gum bi Service Design for College Enrollment Prìomh Ghnìomh: Dealbhadh Seirbheis airson Clàradh Colaiste na obair mhìorbhaileach, na sàr-eisimpleir a tha gu sònraichte proifeiseanta agus gu domhainn ùr-ghnàthach. Tha an dealbhadh seo a bhuannaich Duais Airgid A' Design Award na innleachd glè fhaicsinneach, ion-mholta a bhrosnaicheas crìochan ealain, saidheans, dealbhaidh agus teicneolais. Tha Service Design for College Enrollment Prìomh Ghnìomh: Dealbhadh Seirbheis airson Clàradh Colaiste na chruthachadh air a bheil mòran eud, a dhùisgeas miannan, a bheir faireachdainnean math agus a thogas iongnadh is miorbhail.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Team Members: Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.