Hilfe Punkt Aplacaid Ghluasadach by Ladan Zadfar

Hilfe Punkt Aplacaid Ghluasadach by Ladan Zadfar is a highly esteemed winner of the very prestigious 2024 Duais Umha A' Design Award in Dealbhadh Sòisealta Competition Category.

UmhaSòisealta· 2024

Hilfe Punkt Aplacaid Ghluasadach

by Ladan Zadfar

Client: HilfePunkt

Duais Umha A' Design Award Winner in Sòisealta Category

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Colors

The Design

About Hilfe Punkt Aplacaid Ghluasadach

Tha imrich a' ciallachadh strì le riaghailtean neo-aithnichte, gu h-àraidh às aonais eòlas cànain. Tha Hilfe Punkt na sholas-treòrachaidh, a' sìmpleachadh slighe luchd-imrich ùra le bhith a' solar grunn sheirbheisean leithid coinneamhan fhaighinn agus ùrachaidhean fiosrachaidh fhaighinn. Air a dhealbhachadh airson buidhnean eugsamhail, tha e a' briseadh bhacaidhean cànain, a' tabhann taic anns a' chànan dhùthchasach airson conaltradh soilleir le ùghdarrasan. Gu crìtheachail, tha e a' dealbhachadh fiosrachadh stèidhichte air àite nan cleachdaichean. Is e ar rùn freagarrachadh luath, a' toirt cumhachd do chomhcheangal rèidh.

The Recognition

About the Duais Umha A' Design Award

Tha Hilfe Punkt Aplacaid Ghluasadach air Duais Umha A' Design Award a bhuannachadh, aithneachadh gu math urramach a bheirear do dhealbhaidhean sònraichte a tha air an comharrachadh le cruthachalachd, innleachd agus geurchuis. Tha buannaichean Umha nan obraichean gu math sgileil agus gu sònraichte cruthachail a dhearbhas eòlas farsaing, mac-meanmna agus tapachd an luchd-dealbhaidh. Thathar an dùil gum bi Hilfe Punkt Aplacaid Ghluasadach na nì air a bheil mòran meas, ion-mholta agus gràdhach, a tha gu sònraichte proifeiseanta agus ùr-ghnàthach. Tha an dealbhadh seo a bhuannaich Duais Umha A' Design Award a' cur nan cleachdaidhean as fheàrr ann an ealain, saidheans, dealbhadh agus teicneolas an gnìomh, agus tha e sàr-mhath airson an aire do mhion-fhiosrachadh. Bidh Hilfe Punkt Aplacaid Ghluasadach a' sàsachadh fheumalachdan gu h-iongantach, a' suathadh ri miannan, a' tàladh faireachdainnean agus a' togail fiosrachd.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Migrants and refugees are a big part of germany's society,and as a big part,their confusion,stress and uncertainty can effect the whole society.HilfePunkt is a communicative service app that provides newcomers,specifically refugees,guidance and help.It offers newcomers clear steps,helping them understand what should be done and why.It gives them a sence of responsibilty and self confidence.It minimizes misunderstandings and communication conflicts and targets a faster,easier integration process.
Dimensions & Packaging: The app is designed to be adjusted when using Android or IOS operating systems and different phone sizes.
Tags: HilfePunkt, Termin, Flüchtling, Neuankömmling, Deutschland, Sprachbarriere, Anmeldung, Angebote, Checkliste, Asylgesetz, UX, UI
Production Technology: The design process unfolded employing a suite of tools: Figma, Photoshop, Adobe XD,and Illustration.Commencing with conceptualization and meticulous needs analysis,special attention was given to the app's appointment-giving services.Designers worked diligently to ensure users' calendars remained uncluttered,prioritizing a seamless experience.Through careful wireframing,elements were strategically placed to enhance usability, culminating in thoughtful visual decisions aligned with project goals.
Design Challenge: Our greatest hurdle was serving the vulnerable asylum seeker group, meaning sensitive information. To preserve confidentiality and trust, we established a separate system. Here, no user data reaches us; access is solely through the user's social worker. Additionally, we are facing the challenge of convincing officials to embrace this new approach, navigating communication barriers, and highlighting its merits.
Research: In order to design an app that provides classified, short and yet accurate information to the user, the designers needed to do extensive research and check everything with the authorities. On the other hand, to ensure whether they took the right approach and how much such an approach is needed, the designers conducted research in the form of questionnaires and interviews from both involved groups, newcomers and officials who are dealing with them. The results were incredibly positive and effective.
Inspiration: we are living in a world where democratic design plays a very important role in different societies.Creating a democratic solution for newcomers in Germany to give them the chance of easing their way into their new home was the designers source of inspiration.It is shocking how not knowing the regulations and activities can influence a huge community of people:Migrants!Giving them the opportunity of not getting misinformed by the flood of unnecessary information is one of HilfePunkt's missions .
Project Duration: The project started in February 2023 in Germany.
Operation Flow: HilfePunkt redefines newcomers' integration in Germany, bridging relocation complexities with comfort and knowledge.It provides two different lists of activities one for mandatory activities such as city hall registration,and one for optional activities such as different courses one can take!The users will recieve notifications over what is going to change such as possible bus strikes.HilfePunkt also prevents appointment collisions so all recieved appointments will be set in a reasonable manner.
Image Credits: Mohammad Farshad