Aifanfan IM Aikin Bautar Abokan Ciniki by Baidu Online Network Technology Beijing is a highly esteemed winner of the very prestigious 2023 Kyautar A' Design Award ta Baƙin Ƙarfe in Fasahar Bayanai Competition Category.
Baƙin ƘarfeFasahar Bayanai· 2023
Aifanfan IM Aikin Bautar Abokan Ciniki
by Baidu Online Network Technology Beijing
Client: Baidu Online Network Technology. Beijing
Kyautar A' Design Award ta Baƙin Ƙarfe Winner in Fasahar Bayanai Category
Verified Award Winner
Verify Award Status for #144072The Design
About Aifanfan IM Aikin Bautar Abokan Ciniki
Aifanfan IM aikace-aikace ne mai wayo na bautar abokan ciniki wanda aka tsara don tallafin bayan siyarwa a kan layi. Aikace-aikacen yana bayar da taimako a shigar da bayanai, inganta hanyoyin aiki, da kuma mataimaki na Basirar Wucin Gadi (AI) don sauƙaƙe sadarwa ta hanyoyi biyu tsakanin wakilan hidima da masu amfani. Shigar da bayanai ta hanyoyi daban-daban, wanda ya haɗa da kamara da murya, yana gane harsuna da yaruka na waje domin rage matsalar shigar da bayanai. Mataimakin AI yana nazarin abubuwan motsin rai a cikin rubutun tattaunawa a lokaci-lokaci na gaske sannan yana ba da shawarar abun ciki na amsa mai sauri. An yi amfani da fasahar gane murya, gane hoto, da sarrafa harshe na dabi'a wajen kera aikace-aikacen.
The Recognition
About the Kyautar A' Design Award ta Baƙin Ƙarfe
Zanen Aifanfan IM Aikin Bautar Abokan Ciniki ya lashe Kyautar A' Design Award ta Baƙin Ƙarfe, wata karramawa mai daraja da ake bai wa kyawawan zane-zane waɗanda ke cika buƙatun ƙwararru da masana'antu da ake tsammani daga ƙirƙire-ƙirƙire da aka tsara da kyau. Waɗanda suka lashe kyautar Baƙin Ƙarfe suna nuna babban ƙwarewa, ƙwarewa ta musamman, fahimtar ƙwararru da ikon ƙirƙira na masu ƙirƙirar su. Ana sa ran zanen Aifanfan IM Aikin Bautar Abokan Ciniki ya zama ƙirƙira da ake girmamawa sosai, ake sha'awa da ƙauna wacce ke da amfani kuma mai sababbin abubuwa. Wannan zane da ya lashe Kyautar A' Design Award ta Baƙin Ƙarfe yana haɗa mafi kyawun ayyukan fannin kuma yana da halayen fasaha masu cancanta da ke da alaƙa da sanin yadda da baiwa. Ana girmama zanen Aifanfan IM Aikin Bautar Abokan Ciniki saboda cikakkiyar kulawarsa kuma an tsara shi don ba da ingantuwar rayuwa da ke taimakawa wajen mai da duniya wuri mafi kyau.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
- Tags
- Customer service system, Program, Online customer service, After-sales service, AI technology
- Production Technology
- It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
- Design Challenge
- The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
- Research
- The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
- Inspiration
- As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
- Project Duration
- The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
- Operation Flow
- Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
- Team Members
- Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo
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