Baidu Onsite Service Experience Aikace-aikacen Wayar Hannu by Baidu Online Network Technology

Baidu Onsite Service Experience Aikace-aikacen Wayar Hannu by Baidu Online Network Technology is a highly esteemed winner of the very prestigious 2023 Kyautar A' Design Award ta Baƙin Ƙarfe in Wayar Hannu Competition Category.

Baƙin ƘarfeWayar Hannu· 2023

Baidu Onsite Service Experience Aikace-aikacen Wayar Hannu

by Baidu Online Network Technology

Client: Baidu Online Network Technology. Beijing

Kyautar A' Design Award ta Baƙin Ƙarfe Winner in Wayar Hannu Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

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The Design

About Baidu Onsite Service Experience Aikace-aikacen Wayar Hannu

Baidu Onsite Service Experience wani aikace-aikacen wayar hannu ne don yin oda na ayyuka na cikin gida kan layi. Zayyanawar tana gabatar da hotunan kanana masu tsafta na 'yan kasuwa, sauƙaƙaƙƙen tsari na amfani, da fuskar da take sanannu, ta yadda masu amfani za su iya samun sabis din da suke bukata cikin sauri. Masu amfani suna dubawa a cikin jerin ayyukan da ake bayarwa, suna kwatanta tayin da ake bayarwa, suna zaɓar ɗan kasuwa sannan su kammala biyan kuɗi. Idan wani ɗan kasuwa ya karɓi oda, ana bayar da sanarwar saƙo tare da taswirar wuri na ainihi na inda ɗan kasuwan yake a lokacin. Wani tsarin lissafi na baya-baya (algorithm) yana kimanta ingancin sabis kuma yana sabunta matsayin 'yan kasuwa, kuma ana adana rikodin oda don kare hakkin masu amfani.

The Recognition

About the Kyautar A' Design Award ta Baƙin Ƙarfe

Zanen Baidu Onsite Service Experience Aikace-aikacen Wayar Hannu ya lashe Kyautar A' Design Award ta Baƙin Ƙarfe, wata karramawa mai daraja da ake bai wa kyawawan zane-zane waɗanda ke cika buƙatun ƙwararru da masana'antu da ake tsammani daga ƙirƙire-ƙirƙire da aka tsara da kyau. Waɗanda suka lashe kyautar Baƙin Ƙarfe suna nuna babban ƙwarewa, ƙwarewa ta musamman, fahimtar ƙwararru da ikon ƙirƙira na masu ƙirƙirar su. Ana sa ran zanen Baidu Onsite Service Experience Aikace-aikacen Wayar Hannu ya zama ƙirƙira da ake girmamawa sosai, ake sha'awa da ƙauna wacce ke da amfani kuma mai sababbin abubuwa. Wannan zane da ya lashe Kyautar A' Design Award ta Baƙin Ƙarfe yana haɗa mafi kyawun ayyukan fannin kuma yana da halayen fasaha masu cancanta da ke da alaƙa da sanin yadda da baiwa. Ana girmama zanen Baidu Onsite Service Experience Aikace-aikacen Wayar Hannu saboda cikakkiyar kulawarsa kuma an tsara shi don ba da ingantuwar rayuwa da ke taimakawa wajen mai da duniya wuri mafi kyau.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
Tags: Housekeeping Services,Online Services
Production Technology: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
Design Challenge: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
Research: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
Inspiration: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
Project Duration: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
Operation Flow: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
Team Members: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao