ʻO Aifanfan IM Hana Nui: Polokalamu Lawelawe Mea Kūʻai na Baidu Online Network Technology Beijing he mea lanakila hanohano loa o ka 2023 A' Design Award Hao ma ka Māhele Hoʻokūkū Hoʻolālā ʻIkepili.
HaoʻIkepili· 2023
Aifanfan IM Hana Nui: Polokalamu Lawelawe Mea Kūʻai
na Baidu Online Network Technology Beijing
Mea Kūʻai: Baidu Online Network Technology. Beijing
Mea Lanakila A' Design Award Hao ma ka Māhele ʻIkepili
Mea Lanakila i Hōʻoia ʻIa
Hōʻoia i ke Kūlana Makana no #144072Ka Hoʻolālā
E Pili Ana iā Aifanfan IM Hana Nui: Polokalamu Lawelawe Mea Kūʻai
Kikokikona Puke: ʻO Aifanfan IM kahi polokalamu lawelawe mea kūʻai akamai no ke kākoʻo ma hope o ke kūʻai ʻana ma ka pūnaewele. Hāʻawi ka polokalamu i ke kōkua hoʻokomo, ka hoʻomaikaʻi kaʻina hana, a me kahi kōkua AI e hoʻomaʻalahi i ke kamaʻilio ʻana ma waena o nā luna lawelawe a me nā mea kūʻai. ʻO ka hoʻokomo ʻano lehulehu, e like me ka pahupaʻikiʻi a me ka leo, ʻike i nā ʻōlelo ʻē a me nā ʻōlelo kūloko e hōʻemi i ka paepae hoʻokomo. Nānā ke kōkua AI i nā kumu hoʻohālikelike ma ke kikokikona kamaʻilio i ka manawa maoli a hoʻopuka i nā manaʻo pane wikiwiki. Hoʻohana ʻia ka ʻike leo, ka ʻike kiʻi, a me ka hoʻoponopono ʻōlelo kūlohelohe.
Ka Hoʻomaikai
E Pili Ana i ka A' Design Award Hao
Ua lanakila ka hoʻolālā Aifanfan IM Hana Nui: Polokalamu Lawelawe Mea Kūʻai i ka A' Design Award Hao, he ʻike hoʻohanohano i hāʻawi ʻia i nā hoʻolālā maikaʻi e hoʻokō ana i nā koi ʻoihana a ʻoihana hana i manaʻo ʻia mai nā mea hoʻokumu i hana maikaʻi ʻia. Hōʻike nā lanakila Hao i ka mākau nui, ka loea kiʻekiʻe, ka ʻike akamai a me ka hiki hana noʻeau o ka poʻe i hana iā lākou. Manaʻo ʻia ʻo ka hoʻolālā Aifanfan IM Hana Nui: Polokalamu Lawelawe Mea Kūʻai he mea hoʻokumu i mahalo nui ʻia, hoʻohiwahiwa ʻia a aloha ʻia e pono a hou. ʻO kēia hoʻolālā i lanakila i ka A' Design Award Hao e hoʻohui ana i nā hana maikaʻi loa o ka ʻoihana a loaʻa nā ʻano ʻenehana mākaukau i hui pū ʻia me ka ʻike hana a me ka makakoho. Mahalo ʻia ka hoʻolālā Aifanfan IM Hana Nui: Polokalamu Lawelawe Mea Kūʻai no kona nānā pono a ua hoʻolālā ʻia e hāʻawi i nā hoʻomaikaʻi ola e kōkua ai i ka hana ʻana i ka honua i wahi maikaʻi aku.
Ma Hope o ka Hoʻolālā
ʻEke Nūhou
Nā hōʻoia, nā lālā hui a me nā kikoʻī ʻenehana i hāʻawi ʻia e ka mea hoʻolālā.
- Nā ʻAno Kūʻokoʻa
- A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
- Nā Lepili
- Customer service system, Program, Online customer service, After-sales service, AI technology
- ʻEnehana Hana
- It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
- Pilikia Hoʻolālā
- The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
- Noiʻi
- The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
- Hoʻoulu Manaʻo
- As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
- Ka Lōʻihi o ka Papahana
- The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
- Kaʻina Hana
- Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
- Nā Lālā Hui
- Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo
Kākoʻo ʻIa
ʻImi ma ʻō aku o Designers.org
E ʻimi i nā huahana, nā lawelawe a me nā manawa mai kā mākou mau hoa hoʻolaha.
Hou Aku e ʻImi Ai
Nā Hoʻolālā Pili
E ʻimi i nā hoʻolālā lanakila hou mai ka māhele like, i koho ʻia ma ka waiwai.
