Akbank Queue Management System Queue Managment System los ntawm Akbank Staff Design Studio Team

Qhov qauv tsim Akbank Queue Management System Queue Managment System los ntawm Akbank Staff Design Studio Team yog tus yeej muaj nqis heev ntawm qhov khoom plig 2020 A' Design Award Hlau hauv Pawg Sib Tw Tsim Kev Sib Txuas, Kev Sib Cuam Tshuam thiab Kev Siv Neeg.

HlauKev Sib Txuas· 2020

Akbank Queue Management System Queue Managment System

los ntawm Akbank Staff Design Studio Team

Tus Neeg Siv: Akbank T.a.Ş

Tus Yeej A' Design Award Hlau hauv Pawg Kev Sib Txuas

17,952

Tus Yeej Khoom Plig Tau Txheeb Xyuas

Txheeb Xyuas Qhov Xwm Txheej Khoom Plig rau #102371

Saib ntawm A' Design Award Tsab Xov Xwm Daim Phiaj Khoom Plig

Xim

Qhov Tsim

Txog Akbank Queue Management System Queue Managment System

Queue Management System yog tus qauv tsim uas ua rau cov neeg siv xav tau txais kev pabcuam los ntawm Akbank cov ceg los qhia lawv tus kheej nrog cov ntaub ntawv ntiag tug lossis lwm txoj hauv kev thiab coj daim pib ua ntej. Kev ntws mus ntawm muab daim pib tus naj npawb rau tus neeg siv pib thaum ib qho xaiv hom kev hloov pauv uas nws xav ua. Qhov pib nqis yog ntws uas pib nrog kev qhia rau tus neeg siv los ntawm kiosk. Tom qab ib qho qhia nws tus kheej / tus kheej, cov txheej txheem pov thawj tau ua tiav thiab ib daim pib tsim nyog tau muab raws li tus neeg siv khoom lag luam.

Qhov Lees Paub

Txog A' Design Award Hlau

Akbank Queue Management System Queue Managment System yog tus yeej ntawm A' Design Award Hlau, ib qho kev lees paub muaj meej mom uas muab rau cov qauv tsim zoo uas ua tau raws li cov kev xav tau ntawm kev ua haujlwm thiab kev lag luam uas xav tau los ntawm cov khoom tsim zoo. Cov neeg yeej Hlau qhia txog kev txawj loj, kev paub tshwj xeeb siab, kev nkag siab ntawm cov kws tshaj lij thiab lub peev xwm tsim ntawm cov neeg tsim. Akbank Queue Management System Queue Managment System xav tias yuav yog ib qho khoom tsim uas neeg hwm, qhuas thiab hlub uas siv tau thiab tsim tshiab. Cov qauv tsim yeej A' Design Award Hlau no sib xyaw cov kev coj ua zoo tshaj plaws ntawm kev lag luam thiab muaj cov yam ntxwv siv tshuab txawj ntse txuas nrog kev paub thiab txuj ci. Akbank Queue Management System Queue Managment System tau txais kev hwm vim nws tag nrho thiab tsim los muab kev txhim kho rau lub neej uas pab ua rau lub ntiaj teb zoo dua.

Tom Qab Qhov Tsim

Pob Xov Xwm

Cov credit, cov neeg pab thiab cov ntsiab lus kev txawj ntse muab los ntawm tus tsim.

Yam Tshwj Xeeb: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Qhov Loj & Ntim: Qms screen dimensions 1080 x 1920 pixels.
Cov Ntsiab Lus: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Thev Naus Laus Zis Tsim Khoom: Screen designs were made with sketch and development was made by .net
Kev Sib Tw Tsim Qauv: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Kev Tshawb Fawb: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Kev Txhawb Siab: Directing the users to the transactions they want to make by taking ticket easily and quickly
Lub Sij Hawm Ua Hauj Lwm: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Txheej Txheem Ua Hauj Lwm: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Cov Tswv Cuab Pab: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Kev Qhuas Duab: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

* all rights reserved