Hilfe Punkt Daim Ntawv Thov Hauv Xov Tooj by Ladan Zadfar

Hilfe Punkt Daim Ntawv Thov Hauv Xov Tooj by Ladan Zadfar is a highly esteemed winner of the very prestigious 2024 A' Design Award Tooj in Tsim Zej Tsoom Competition Category.

ToojZej Tsoom· 2024

Hilfe Punkt Daim Ntawv Thov Hauv Xov Tooj

by Ladan Zadfar

Client: HilfePunkt

A' Design Award Tooj Winner in Zej Tsoom Category

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Colors

The Design

About Hilfe Punkt Daim Ntawv Thov Hauv Xov Tooj

Kev tuaj nyob txawv teb chaws yuav tsum tau ntsib ntau yam cai tsis paub, tshwj xeeb tshaj yog thaum tsis paub hom lus. Hilfe Punkt yog lub teeb qhia kev, pab kom cov neeg tshiab tuaj txoj kev yooj yim dua los ntawm kev muab ntau yam kev pab xws li kev teem caij ntsib thiab tau txais cov ntaub ntawv tshiab. Tsim rau ntau pab pawg neeg sib txawv, nws daws cov teeb meem lus, muab kev pab hauv lawv hom lus kom sib txuas lus meej nrog cov tub ceev xwm. Qhov tseem ceeb, nws muab cov ntaub ntawv raws li cov neeg siv qhov chaw nyob. Peb lub hom phiaj yog pab kom hloov tau sai, ua kom muaj kev koom ua ke zoo.

The Recognition

About the A' Design Award Tooj

Hilfe Punkt Daim Ntawv Thov Hauv Xov Tooj yog tus yeej ntawm A' Design Award Tooj, ib qho kev lees paub muaj meej mom heev uas muab rau cov qauv tsim tshwj xeeb uas txawv los ntawm kev tsim tshiab, kev txawj tsim thiab kev ntse. Cov neeg yeej Tooj yog cov khoom muaj txuj ci heev thiab tsim tshiab heev uas ua pov thawj txog kev paub ntau, kev xav thiab kev txawj ua ntawm cov kws tsim qauv. Hilfe Punkt Daim Ntawv Thov Hauv Xov Tooj xav tias yuav yog ib qho khoom uas neeg hwm, qhuas thiab hlub, uas tshaj lij heev thiab tsim tshiab. Cov qauv tsim yeej A' Design Award Tooj no siv cov kev coj ua zoo tshaj plaws ntawm kev kos duab, kev tshawb fawb, kev tsim qauv thiab thev naus laus zis thiab zoo heev vim nws saib xyuas cov ntsiab lus. Hilfe Punkt Daim Ntawv Thov Hauv Xov Tooj ua tau raws li cov kev xav tau zoo kawg, kov cov kev xav, ntxias cov kev xav thiab txhawb kev xav paub.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Migrants and refugees are a big part of germany's society,and as a big part,their confusion,stress and uncertainty can effect the whole society.HilfePunkt is a communicative service app that provides newcomers,specifically refugees,guidance and help.It offers newcomers clear steps,helping them understand what should be done and why.It gives them a sence of responsibilty and self confidence.It minimizes misunderstandings and communication conflicts and targets a faster,easier integration process.
Dimensions & Packaging: The app is designed to be adjusted when using Android or IOS operating systems and different phone sizes.
Tags: HilfePunkt, Termin, Flüchtling, Neuankömmling, Deutschland, Sprachbarriere, Anmeldung, Angebote, Checkliste, Asylgesetz, UX, UI
Production Technology: The design process unfolded employing a suite of tools: Figma, Photoshop, Adobe XD,and Illustration.Commencing with conceptualization and meticulous needs analysis,special attention was given to the app's appointment-giving services.Designers worked diligently to ensure users' calendars remained uncluttered,prioritizing a seamless experience.Through careful wireframing,elements were strategically placed to enhance usability, culminating in thoughtful visual decisions aligned with project goals.
Design Challenge: Our greatest hurdle was serving the vulnerable asylum seeker group, meaning sensitive information. To preserve confidentiality and trust, we established a separate system. Here, no user data reaches us; access is solely through the user's social worker. Additionally, we are facing the challenge of convincing officials to embrace this new approach, navigating communication barriers, and highlighting its merits.
Research: In order to design an app that provides classified, short and yet accurate information to the user, the designers needed to do extensive research and check everything with the authorities. On the other hand, to ensure whether they took the right approach and how much such an approach is needed, the designers conducted research in the form of questionnaires and interviews from both involved groups, newcomers and officials who are dealing with them. The results were incredibly positive and effective.
Inspiration: we are living in a world where democratic design plays a very important role in different societies.Creating a democratic solution for newcomers in Germany to give them the chance of easing their way into their new home was the designers source of inspiration.It is shocking how not knowing the regulations and activities can influence a huge community of people:Migrants!Giving them the opportunity of not getting misinformed by the flood of unnecessary information is one of HilfePunkt's missions .
Project Duration: The project started in February 2023 in Germany.
Operation Flow: HilfePunkt redefines newcomers' integration in Germany, bridging relocation complexities with comfort and knowledge.It provides two different lists of activities one for mandatory activities such as city hall registration,and one for optional activities such as different courses one can take!The users will recieve notifications over what is going to change such as possible bus strikes.HilfePunkt also prevents appointment collisions so all recieved appointments will be set in a reasonable manner.
Image Credits: Mohammad Farshad