Akbank Queue Management System Sistèm Manajman Keu pa Akbank Staff Design Studio Team

Dizayn Akbank Queue Management System Sistèm Manajman Keu pa Akbank Staff Design Studio Team se yon gayan ki gen anpil estim nan konpetisyon trè prestijye 2020 A' Design Award Fè nan Kategori Konpetisyon Entèfas.

FèEntèfas· 2020

Akbank Queue Management System Sistèm Manajman Keu

pa Akbank Staff Design Studio Team

Kliyan: Akbank T.a.Ş

Gayan A' Design Award Fè nan Kategori Entèfas

18,293

Gayan Pri Verifye

Verifye Estati Pri pou #102371

Gade sou A' Design Award Kominike Laprès Badj Prim

Koulè

Konsepsyon an

Konsènan Akbank Queue Management System Sistèm Manajman Keu

Sistèm Jesyon keu se yon konsepsyon ki pèmèt itilizatè yo ki vle resevwa sèvis soti nan branch Akbank prezante tèt yo ak enfòmasyon pèsonèl oswa metòd altènatif ak pran tikè priyorite. Koule nan bay nimewo a tikè itilizatè a kòmanse lè yon sèl la chwazi ki kalite tranzaksyon li / li vle fè. Biyotèk la se yon koule ki kòmanse ak entwodiksyon de itilizatè a nan kyòs la. Apre youn nan entwodwi tèt li / tèt li, se pwosesis la verifikasyon fèt ak yon tikè ki apwopriye yo pibliye dapre tranzaksyon itilizatè a.

Rekonesans lan

Konsènan A' Design Award Fè

Akbank Queue Management System Sistèm Manajman Keu se yon ganyan A' Design Award Fè, yon rekonesans ki gen prestij yo bay bon design ki satisfè egzijans pwofesyonèl ak endistriyèl yo atann de kreyasyon ki byen fèt. Ganyan Fè yo montre gwo konpetans, espesyalizasyon wo, konpreyansyon ekspè ak kapasite kreyatif kreyatè yo. Yo atann Akbank Queue Management System Sistèm Manajman Keu pou se yon kreyasyon anpil moun estime, admire e renmen ki pratik e inovatè. Design sa a ki ganyen A' Design Award Fè entegre pi bon pratik sektè a e li gen karakteristik teknik konpetan ki lye ak konnesans pratik ak talan. Yo respekte Akbank Queue Management System Sistèm Manajman Keu pou jèntan li e li fèt pou bay amelyorasyon kalite lavi ki ede fè mond lan vin yon pi bon kote.

Dèyè Konsepsyon an

Dosye Laprès

Kredi, manm ekip ak detay teknik konseptè a bay.

Pwopriyete Inik: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Dimansyon & Anbalaj: Qms screen dimensions 1080 x 1920 pixels.
Etikèt: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Teknoloji Pwodiksyon: Screen designs were made with sketch and development was made by .net
Defi Dizayn: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Rechèch: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Enspirasyon: Directing the users to the transactions they want to make by taking ticket easily and quickly
Dire Pwojè: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Fliks Operasyon: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Manm Ekip: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Kredi Imaj: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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