Aifanfan IM Aplikasyon Sèvis Kliyantèl pa Baidu Online Network Technology Beijing

Dizayn Aifanfan IM Aplikasyon Sèvis Kliyantèl pa Baidu Online Network Technology Beijing se yon gayan ki gen anpil estim nan konpetisyon trè prestijye 2023 A' Design Award Fè nan Kategori Konpetisyon Teknoloji Enfòmasyon.

FèTeknoloji Enfòmasyon· 2023

Aifanfan IM Aplikasyon Sèvis Kliyantèl

pa Baidu Online Network Technology Beijing

Kliyan: Baidu Online Network Technology. Beijing

Gayan A' Design Award Fè nan Kategori Teknoloji Enfòmasyon

1,088,996

Gayan Pri Verifye

Verifye Estati Pri pou #144072

Gade sou A' Design Award Kominike Laprès Badj Prim

Koulè

Konsepsyon an

Konsènan Aifanfan IM Aplikasyon Sèvis Kliyantèl

Aifanfan IM se yon aplikasyon sèvis kliyantèl entelijan pou sipò apre vant sou entènèt. Aplikasyon an bay asistans pou antre done, optimizasyon pwosesis, ak yon asistan AI pou senplifye kominikasyon nan de sans ant ajan sèvis yo ak konsomatè yo. Antre miltimodal, ki gen ladan kamera ak vwa, rekonèt lang etranje ak dyalèk pou bese sèy antre done a. Asistan AI a analize faktè emosyonèl nan tèks dyalòg an tan reyèl epi rekòmande kontni repons rapid. Yo itilize rekonesans vokal, rekonesans imaj, ak trètman langaj natirèl.

Rekonesans lan

Konsènan A' Design Award Fè

Aifanfan IM Aplikasyon Sèvis Kliyantèl se yon ganyan A' Design Award Fè, yon rekonesans ki gen prestij yo bay bon design ki satisfè egzijans pwofesyonèl ak endistriyèl yo atann de kreyasyon ki byen fèt. Ganyan Fè yo montre gwo konpetans, espesyalizasyon wo, konpreyansyon ekspè ak kapasite kreyatif kreyatè yo. Yo atann Aifanfan IM Aplikasyon Sèvis Kliyantèl pou se yon kreyasyon anpil moun estime, admire e renmen ki pratik e inovatè. Design sa a ki ganyen A' Design Award Fè entegre pi bon pratik sektè a e li gen karakteristik teknik konpetan ki lye ak konnesans pratik ak talan. Yo respekte Aifanfan IM Aplikasyon Sèvis Kliyantèl pou jèntan li e li fèt pou bay amelyorasyon kalite lavi ki ede fè mond lan vin yon pi bon kote.

Dèyè Konsepsyon an

Dosye Laprès

Kredi, manm ekip ak detay teknik konseptè a bay.

Pwopriyete Inik: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Etikèt: Customer service system, Program, Online customer service, After-sales service, AI technology
Teknoloji Pwodiksyon: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Defi Dizayn: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Rechèch: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Enspirasyon: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Dire Pwojè: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Fliks Operasyon: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Manm Ekip: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo