Perak Layanan · 2021
Service Design for College Enrollment Fungsi Utama: Desain Layanan Penerimaan Mahasiswa
- A' Design Award Perak 2021 in Layanan
- CLIENT: Shantou University
- Estimated Number of Design Views: 107,464
- Verification code 08C47C6547 · Verify this award
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About Service Design for College Enrollment Fungsi Utama: Desain Layanan Penerimaan Mahasiswa
Desain Layanan untuk Penerimaan Mahasiswa merupakan sistem layanan yang dirancang untuk periode penerimaan mahasiswa baru sebuah universitas. Desain ini memadukan platform kolaborasi daring dengan ruang luring. Pada platform tersebut, staf dari berbagai departemen secara bersama-sama menambahkan dan memperbarui informasi modul serta statistik yang menjadi tanggung jawab mereka. Di ruang luring, alat bantu seperti peta perjalanan (journey map) mendukung analisis, diskusi, dan pengambilan keputusan. Mahasiswa menerima layanan konsultasi, penyambutan penerimaan, bimbingan dari sesama mahasiswa, dan brosur penerimaan. Tujuannya adalah untuk meningkatkan kinerja lintas departemen serta mengurangi kecemasan yang dialami mahasiswa.
About the A' Design Award Perak
Service Design for College Enrollment Fungsi Utama: Desain Layanan Penerimaan Mahasiswa adalah pemenang A' Design Award Perak, pengakuan yang sangat bergengsi yang diberikan kepada desain kelas atas yang indah dan mengesankan. Pemenang Perak adalah karya yang sangat cemerlang dan sangat kreatif yang menggambarkan keahlian, bakat, dan ketajaman luar biasa para desainernya. Service Design for College Enrollment Fungsi Utama: Desain Layanan Penerimaan Mahasiswa diharapkan menjadi karya yang menakjubkan, etalase keahlian, sangat profesional, dan sangat inovatif. Desain pemenang A' Design Award Perak ini adalah penemuan yang sangat menonjol dan dikagumi yang bermanfaat bagi dan memajukan batas-batas seni, sains, desain, dan teknologi. Service Design for College Enrollment Fungsi Utama: Desain Layanan Penerimaan Mahasiswa adalah kreasi yang sangat dicemburui yang membangkitkan keinginan, membawa perasaan positif, dan memercikkan keheranan dan kekaguman.
Press Kit
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
