iDwell Perangkat Lunak Manajemen Hubungan Pelanggan oleh Maria Roen

Karya iDwell Perangkat Lunak Manajemen Hubungan Pelanggan oleh Maria Roen adalah pemenang yang sangat dihormati dari 2023 A' Design Award Perunggu yang sangat bergengsi dalam Kategori Kompetisi Desain Antarmuka, Interaksi dan Pengalaman Pengguna.

PerungguAntarmuka· 2023

iDwell Perangkat Lunak Manajemen Hubungan Pelanggan

oleh Maria Roen

Klien: iDWELL

Pemenang A' Design Award Perunggu dalam Kategori Antarmuka

17,750

Pemenang Penghargaan Terverifikasi

Verifikasi Status Penghargaan untuk #149737

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Tentang iDwell Perangkat Lunak Manajemen Hubungan Pelanggan

iDwell adalah perangkat lunak manajemen hubungan pelanggan yang dirancang untuk pengelolaan properti. Pengelolaan properti melibatkan informasi, dokumen, dan kontraktor dalam jumlah besar. iDwell mengotomatiskan proses rutin untuk mengurangi beban kerja tersebut. Fiturnya mencakup sistem tiket pemeliharaan, integrasi email dan komunikasi secara penuh, serta alur kerja otomatis. Aplikasi terpisah tersedia untuk pemilik properti dan penyewa. Dasbor yang dapat disesuaikan menampilkan analitik, tugas dan permintaan yang belum terselesaikan, pesan yang belum dibaca, serta umpan berita. Sistem filter yang fleksibel membantu pengguna mengolah data dalam jumlah besar.

Pengakuan

Tentang A' Design Award Perunggu

iDwell Perangkat Lunak Manajemen Hubungan Pelanggan adalah pemenang A' Design Award Perunggu, pengakuan yang sangat bergengsi yang diberikan kepada desain luar biasa yang dicirikan oleh kreativitas, kecerdikan, dan ketajaman. Pemenang Perunggu adalah artefak yang sangat terampil dan sangat kreatif yang membuktikan pengalaman luas, imajinasi, dan kelihaian para desainernya. iDwell Perangkat Lunak Manajemen Hubungan Pelanggan diharapkan menjadi objek yang sangat dihargai, dikagumi, dan dicintai, sangat profesional dan inovatif. Desain pemenang A' Design Award Perunggu ini menyertakan praktik terbaik dalam seni, sains, desain, dan teknologi, dan sangat baik dalam perhatiannya pada detail. iDwell Perangkat Lunak Manajemen Hubungan Pelanggan memuaskan kebutuhan dengan indah, menyentuh keinginan, memikat perasaan, dan menarik rasa ingin tahu.

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Kit Pers

Kredit, anggota tim, dan detail teknis yang disediakan oleh desainer.

Keunikan: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensi & Kemasan: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tag: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Teknologi Produksi: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Tantangan Desain: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Riset: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspirasi: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Durasi Proyek: Austria
Alur Operasi: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Kredit Gambar: Maria Roen