Citifix Aplikasi Layanan Publik by Peijin Du

Citifix Aplikasi Layanan Publik by Peijin Du is a highly esteemed winner of the very prestigious 2025 A' Design Award Besi in Desain Perangkat Lunak Competition Category.

BesiPerangkat Lunak· 2025

Citifix Aplikasi Layanan Publik

by Peijin Du

Client: Citifix

A' Design Award Besi Winner in Perangkat Lunak Category

14,984

Verified Award Winner

Verify Award Status for #164916

View at A' Design Award Press Release Award Badge

Colors

The Design

About Citifix Aplikasi Layanan Publik

Citifix mengatasi masalah perkotaan seperti lubang jalan dan lampu jalan rusak menggunakan teknologi GIS untuk pemeliharaan yang lebih cerdas. Terinspirasi dari frustrasi kehidupan nyata, aplikasi ini memungkinkan warga melaporkan masalah dengan geotagging dan foto, memastikan data yang akurat. Tim kota dapat memvisualisasikan area bermasalah, memprioritaskan perbaikan, dan mengalokasikan sumber daya secara efisien. Alur kerja yang sederhana membuat pelaporan menjadi cepat dan mudah, sementara pejabat mendapatkan wawasan real-time untuk meningkatkan waktu respons dan manajemen infrastruktur.

The Recognition

About the A' Design Award Besi

Citifix Aplikasi Layanan Publik adalah pemenang A' Design Award Besi, pengakuan yang bergengsi yang diberikan kepada desain yang baik yang memenuhi persyaratan profesional dan industri yang diharapkan dari kreasi yang dirancang dengan baik. Pemenang Besi menunjukkan keterampilan yang besar, spesialisasi yang tinggi, pemahaman ahli, dan kapasitas kreatif para penciptanya. Citifix Aplikasi Layanan Publik diharapkan menjadi kreasi yang sangat dihargai, dikagumi, dan dicintai yang praktis dan inovatif. Desain pemenang A' Design Award Besi ini mengintegrasikan praktik terbaik industri dan memiliki karakteristik teknis yang kompeten yang terkait dengan pengetahuan teknis dan bakat. Citifix Aplikasi Layanan Publik dihormati karena ketelitiannya dan dirancang untuk memberikan peningkatan kualitas hidup yang membantu menjadikan dunia tempat yang lebih baik.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: CitiFix is an innovative project designed to tackle urban infrastructure issues such as broken streetlights, potholes, and damaged water pipes. It was born from the personal experiences of its creators, who encountered various challenges in their own neighborhoods. This platform allows citizens to quickly report problems using geotagging and photo uploads, ensuring accurate documentation of issues.
Dimensions & Packaging: Citizens can use their iOS and Android devices to capture photos, mark issue locations, and submit detailed reports directly through the mobile app. The system ensures accurate geotagging and seamless report submission, making it easy for residents to contribute to city improvements in real time.

For city maintenance teams, a web-based platform provides an interactive dashboard to review, prioritize, and manage reported issues efficiently. Integrated GIS analytics generate actionable insights, helping teams identify recurring problems, optimize resource allocation, and streamline maintenance operations for smarter urban management.
Tags: Public Services, Platform, Community, App Design, Smart City
Production Technology: GIS for Spatial Data Management: Visualized on an interactive map, allowing city maintenance teams to track, manage, and analyze infrastructure issues.
Augmented Reality (AR): Enhances real-world interactions by overlaying icons on the interactive map.
AI-powered Processing: Automatically categorizes and prioritizes reports.
Design Challenge: Testing the AR scanning feature in different environments posed a challenge, as not all phones handled the technology smoothly, especially older models, leading to usability issues that had to be addressed.
Research: For CitiFix, we used user-centered design, combining surveys, interviews, and usability testing with 25 residents, city officials, and maintenance crews. Tools like Figma, Maze, and Google Forms streamlined feedback collection. Findings showed reporting systems were too complex, leading to underreporting, while maintenance teams lacked clarity and real-time updates. We designed an intuitive interface with real-time tracking to improve efficiency and engagement.
Inspiration: The inspiration for CitiFix came from the small everyday issues people face in cities, such as potholes, broken streetlights, and similar problems, that often go unreported. I wanted to design an easy to use app that empowers residents to quickly report these issues and track their resolution. CitiFix brings city maintenance closer to the community, making urban living safer and more connected for everyone.
Project Duration: The project started in December 2023 in Chicago, IL, and finished in May 2024. It was exhibited at The Blanc Gallery NYC and Penn Museum in 2024.
Operation Flow: Users interact with CitiFix by opening the app and scanning their surroundings using the AR feature, which identifies infrastructure issues like potholes or broken streetlights. They can tap on the detected problem, or manually select it from a list, attach photos, and add details. Once the request is submitted, users can track its progress in real-time, making reporting quick, intuitive, and engaging.
Team Members: Peijin Du
Image Credits: Image #1: Product Designer Peijin Du, CitiFix, 2025.
Image #2: Product Designer Peijin Du, CitiFix, 2025.
Image #3: Product Designer Peijin Du, CitiFix, 2025.
Image #4: Product Designer Peijin Du, CitiFix, 2025.
Image #5: Product Designer Peijin Du, CitiFix, 2025.