Akbank Queue Management System Usoro Iji Kwụ Ụgwọ Kwụ N'ahịrị nke Akbank Staff Design Studio Team

Ihe emepụtara bụ Akbank Queue Management System Usoro Iji Kwụ Ụgwọ Kwụ N'ahịrị nke Akbank Staff Design Studio Team bụ onye meriri a na-asọpụrụ nke ukwuu nke 2020 Ihe Nrite A' Design Award nke Igwe na Udi Asọmpi Nhazi Ihu Ngwá Ọrụ, Mmekọrịta na Ahụmịhe Onye Ọrụ.

IgweIhu Ngwá Ọrụ· 2020

Akbank Queue Management System Usoro Iji Kwụ Ụgwọ Kwụ N'ahịrị

nke Akbank Staff Design Studio Team

Onye Ahịa: Akbank T.a.Ş

Onye Meriri Ihe Nrite A' Design Award nke Igwe na Udi Ihu Ngwá Ọrụ

18,293

Onye Meriri Onyinye A Kwadoro

Nyochaa Ọnọdụ Onyinye maka #102371

Lee na A' Design Award Akụkọ Mgbasa Ozi Akara Onyinye

Agba

Nhazi a

Maka Akbank Queue Management System Usoro Iji Kwụ Ụgwọ Kwụ N'ahịrị

Sistem Management Queue bụ ihe na-enyere ndị ọrụ chọrọ ịnweta ọrụ aka site na ngalaba Akbank iji kọwaa onwe ha na ozi nkeonwe ma ọ bụ ụzọ ọzọ na iburu tiketi dị mkpa. Ọgwụ nke inye onye ọrụ akara tiketi na-amalite mgbe onye ahọpụtara ụdị azụmahịa ọ chọrọ ka eme. Gba tiketi bụ mmiri na-amalite site na ntinye nke onye ọrụ site na kiosk. Mgbe onye ahụ gosipụtara onwe ya, a na-eme usoro nkwenye ahụ wee nye tiketi dabara adaba dịka azụmahịa si dị.

Nkwanye Ugwu

Maka Ihe Nrite A' Design Award nke Igwe

Akbank Queue Management System Usoro Iji Kwụ Ụgwọ Kwụ N'ahịrị meriri A' Design Award nke Igwe, nnabata dị ugwu e nyere design ndị dị mma nke na-emezu ihe ndị a chọrọ n'ọrụ na ụlọ ọrụ nke a na-atụ anya n'ihe e kere eke ndị e mere nke ọma. Ndị meriri na Igwe na-egosi nka buru ibu, ọkachamara dị elu, nghọta ọkachamara na ikike imepụta nke ndị kere ha. A na-atụ anya na Akbank Queue Management System Usoro Iji Kwụ Ụgwọ Kwụ N'ahịrị ga-abụ ihe e kere eke a na-asọpụrụ nke ukwuu, a na-eto na a hụrụ n'anya nke bụ ihe bara uru ma dị ọhụrụ. Design a meriri A' Design Award nke Igwe na-ejikọta ụzọ kacha mma nke ụlọ ọrụ ma nwee àgwà teknụzụ kwesịrị ekwesị jikọtara na ihe ọmụma na talent. A na-asọpụrụ Akbank Queue Management System Usoro Iji Kwụ Ụgwọ Kwụ N'ahịrị maka nlezianya ya ma e mere ya ka ọ nye mmeziwanye ndụ nke na-enyere aka ime ka ụwa bụrụ ebe ka mma.

N'azụ Nhazi a

Ngwugwu Mgbasa Ozi

Nkwurịta okwu, ndị otu na nkọwa teknụzụ nke onye nhazi nyere.

Àgwà Pụrụ Iche: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Nha & Mkpuchi: Qms screen dimensions 1080 x 1920 pixels.
Mkpado: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Teknụzụ Mmepụta: Screen designs were made with sketch and development was made by .net
Ịma Aka Imepụta: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Nchọpụta: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Mkpali: Directing the users to the transactions they want to make by taking ticket easily and quickly
Oge Ọrụ: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Usoro Ọrụ: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Ndị Otu: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Asụsụ Foto: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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