Aifanfan IM Ngwa Ọrụ Ndị Ahịa nke Baidu Online Network Technology Beijing

Ihe emepụtara bụ Aifanfan IM Ngwa Ọrụ Ndị Ahịa nke Baidu Online Network Technology Beijing bụ onye meriri a na-asọpụrụ nke ukwuu nke 2023 Ihe Nrite A' Design Award nke Igwe na Udi Asọmpi Nhazi Teknụzụ Ozi.

IgweTeknụzụ Ozi· 2023

Aifanfan IM Ngwa Ọrụ Ndị Ahịa

nke Baidu Online Network Technology Beijing

Onye Ahịa: Baidu Online Network Technology. Beijing

Onye Meriri Ihe Nrite A' Design Award nke Igwe na Udi Teknụzụ Ozi

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Onye Meriri Onyinye A Kwadoro

Nyochaa Ọnọdụ Onyinye maka #144072

Lee na A' Design Award Akụkọ Mgbasa Ozi Akara Onyinye

Agba

Nhazi a

Maka Aifanfan IM Ngwa Ọrụ Ndị Ahịa

Aifanfan IM bụ ngwa ọrụ ndị ahịa nwere ọgụgụ isi maka nkwado azụmahịa mgbe ere ngwa gasịrị n'ịntanetị. Ngwa a na-enye enyemaka ntinye data, njikarị usoro, yana onye enyemaka AI iji mee ka nzikọrịta ozi n'ụzọ abụọ dị mfe n'etiti ndị na-eje ozi ahịa na ndị ahịa. Ntinye data n'ụdị dị iche iche, gụnyere igwefoto na olu, na-amata asụsụ mba ọzọ na olumba iji belata ọnụ ala ntinye data. Onye enyemaka AI na-enyocha ihe mmetụta uche dị n'ime ederede mkparịta ụka n'oge ọ na-eme, ma na-atụ aro ọsịsa ngwa ngwa. A na-eji nghọta olu, nghọta ihe onyonyo, na nhazi asụsụ eke n'ọrụ.

Nkwanye Ugwu

Maka Ihe Nrite A' Design Award nke Igwe

Aifanfan IM Ngwa Ọrụ Ndị Ahịa meriri A' Design Award nke Igwe, nnabata dị ugwu e nyere design ndị dị mma nke na-emezu ihe ndị a chọrọ n'ọrụ na ụlọ ọrụ nke a na-atụ anya n'ihe e kere eke ndị e mere nke ọma. Ndị meriri na Igwe na-egosi nka buru ibu, ọkachamara dị elu, nghọta ọkachamara na ikike imepụta nke ndị kere ha. A na-atụ anya na Aifanfan IM Ngwa Ọrụ Ndị Ahịa ga-abụ ihe e kere eke a na-asọpụrụ nke ukwuu, a na-eto na a hụrụ n'anya nke bụ ihe bara uru ma dị ọhụrụ. Design a meriri A' Design Award nke Igwe na-ejikọta ụzọ kacha mma nke ụlọ ọrụ ma nwee àgwà teknụzụ kwesịrị ekwesị jikọtara na ihe ọmụma na talent. A na-asọpụrụ Aifanfan IM Ngwa Ọrụ Ndị Ahịa maka nlezianya ya ma e mere ya ka ọ nye mmeziwanye ndụ nke na-enyere aka ime ka ụwa bụrụ ebe ka mma.

N'azụ Nhazi a

Ngwugwu Mgbasa Ozi

Nkwurịta okwu, ndị otu na nkọwa teknụzụ nke onye nhazi nyere.

Àgwà Pụrụ Iche: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Mkpado: Customer service system, Program, Online customer service, After-sales service, AI technology
Teknụzụ Mmepụta: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Ịma Aka Imepụta: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Nchọpụta: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Mkpali: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Oge Ọrụ: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Usoro Ọrụ: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Ndị Otu: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo