Service Design for College Enrollment 大学入学手続きサービスデザイン by Shantou University is a highly esteemed winner of the very prestigious 2021 A' Design Award 銀賞 in メタ・戦略・サービスデザイン Competition Category.
銀サービス· 2021
Service Design for College Enrollment 大学入学手続きサービスデザイン
Client: Shantou University
A' Design Award 銀賞 Winner in サービス Category
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- Verified Award Winner
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The Design
About Service Design for College Enrollment 大学入学手続きサービスデザイン
「大学入学手続きのためのサービスデザイン」は、大学の入学時期に向けて構築されたサービスシステムです。本デザインは、オンラインの協働プラットフォームとオフラインの空間を組み合わせています。プラットフォーム上では、各部署のスタッフが自らの担当するモジュール情報や統計データを共同で追加・更新します。オフライン空間では、ジャーニーマップなどのツールが分析・議論・意思決定を支援します。学生は相談サービス、入学受付、先輩によるガイダンス、入学案内冊子などを受け取ることができます。その目的は、部署を横断した業務の改善と、学生の不安の軽減にあります。
The Recognition
About the A' Design Award 銀賞
Service Design for College Enrollment 大学入学手続きサービスデザインは、見事で印象的なハイエンドのデザインに授与される、非常に権威ある評価である A' Design Award 銀賞の受賞作品です。銀賞の受賞作品は、きわめて輝かしく創造性に富んだ作品であり、デザイナーの傑出した専門知識、才能、洞察力を示しています。Service Design for College Enrollment 大学入学手続きサービスデザインは、素晴らしい代表作であり、驚くほどプロフェッショナルで、深く革新的であることが期待されます。この A' Design Award 銀賞を受賞したデザインは、非常に注目すべき称賛される発明であり、芸術・科学・デザイン・技術の境界に寄与し、それを前進させます。Service Design for College Enrollment 大学入学手続きサービスデザインは、多くの人に羨まれる創造物であり、欲求を呼び覚まし、前向きな感情をもたらし、驚きと感嘆を灯します。
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Team Members
- Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
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