iDwell 顧客関係管理ソフトウェア by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award 銅賞 in インターフェース・インタラクション・UXデザイン Competition Category.

銅インターフェース· 2023

iDwell 顧客関係管理ソフトウェア

by Maria Roen

Client: iDWELL

A' Design Award 銅賞 Winner in インターフェース Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell 顧客関係管理ソフトウェア

iDwellは、不動産管理向けに設計された顧客関係管理ソフトウェアです。不動産管理では、膨大な量の情報、書類、そして施工業者との調整が必要となります。iDwellは定型業務を自動化することで、その作業負担を軽減します。主な機能には、修繕依頼のチケット管理、メールおよびコミュニケーション機能の完全統合、ワークフローの自動化などがあります。オーナー向けと入居者向けに、それぞれ独立したアプリケーションが提供されます。カスタマイズ可能なダッシュボードには、分析データ、未完了のタスクや依頼、未読メッセージ、ニュースフィードが表示されます。柔軟なフィルターシステムにより、大量のデータも効率的に扱うことができます。

The Recognition

About the A' Design Award 銅賞

iDwell 顧客関係管理ソフトウェアは、創造性、独創性、鋭い洞察力で際立つ傑出したデザインに授与される、高い権威をもつ評価である A' Design Award 銅賞の受賞作品です。銅賞の受賞作品は、十分に巧みで印象的なほど創造的な工芸品であり、デザイナーの豊富な経験、想像力、機知を裏づけています。iDwell 顧客関係管理ソフトウェアは、高く評価され、称賛され、愛される品であり、顕著にプロフェッショナルで革新的であることが期待されます。この A' Design Award 銅賞を受賞したデザインは、芸術・科学・デザイン・技術のベストプラクティスを取り入れており、細部への配慮に優れています。iDwell 顧客関係管理ソフトウェアは、ニーズを見事に満たし、欲求に触れ、感情を魅了し、好奇心を引きつけます。

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen