Akbank Queue Management System Sistem Manajemen Antrian by Akbank Staff Design Studio Team

Akbank Queue Management System Sistem Manajemen Antrian by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 A' Design Award Wesi in Desain Antarmuka, Interaksi lan Pengalaman Pangguna Competition Category.

WesiAntarmuka· 2020

Akbank Queue Management System Sistem Manajemen Antrian

by Akbank Staff Design Studio Team

Client: Akbank T.a.Ş

A' Design Award Wesi Winner in Antarmuka Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

Colors

The Design

About Akbank Queue Management System Sistem Manajemen Antrian

Sistem Manajemen Queue minangka desain sing ngidini pangguna sing pengin nampa layanan saka cabang Akbank kanggo ngenalake awake dhewe kanthi informasi pribadi utawa cara alternatif lan njupuk tiket prioritas. Aliran menehi nomer tiket menyang pangguna diwiwiti nalika sing milih jinis transaksi sing pengin ditindakake. Tiket kasebut minangka aliran sing diwiwiti karo introduksi pangguna liwat kios. Sawise siji ngenalake awake dhewe, proses verifikasi ditindakake lan tiket sing cocog ditanggepi miturut transaksi pangguna.

The Recognition

About the A' Design Award Wesi

Akbank Queue Management System Sistem Manajemen Antrian menang A' Design Award Wesi, pangenalan sing prestisius sing diparingake marang desain sing apik sing nyukupi kabutuhan profesional lan industri sing dikarepake saka ciptaan sing dirancang kanthi apik. Pemenang Wesi nuduhake katrampilan sing gedhe, spesialisasi sing dhuwur, pangerten ahli lan kapasitas kreatif para penciptane. Akbank Queue Management System Sistem Manajemen Antrian dikarepake dadi ciptaan sing dihargai banget, dikagumi lan ditresnani sing praktis lan inovatif. Desain sing menang A' Design Award Wesi iki nggabungake praktik industri sing paling apik lan nduweni ciri teknis sing kompeten sing disambung karo kawruh lan bakat. Akbank Queue Management System Sistem Manajemen Antrian diajeni amarga ketelitiane lan dirancang kanggo nyedhiyakake paningkatan kualitas urip sing mbiyantu ndadekake donya panggonan sing luwih apik.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Dimensions & Packaging: Qms screen dimensions 1080 x 1920 pixels.
Tags: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Production Technology: Screen designs were made with sketch and development was made by .net
Design Challenge: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Research: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspiration: Directing the users to the transactions they want to make by taking ticket easily and quickly
Project Duration: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Operation Flow: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Team Members: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Image Credits: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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