Aifanfan IM Aplikasi Layanan Pelanggan dening Baidu Online Network Technology Beijing

Karya Aifanfan IM Aplikasi Layanan Pelanggan dening Baidu Online Network Technology Beijing minangka pemenang sing diajeni banget saka A' Design Award Wesi 2023 sing bergengsi ing Kategori Kompetisi Desain Teknologi Informasi.

WesiTeknologi Informasi· 2023

Aifanfan IM Aplikasi Layanan Pelanggan

dening Baidu Online Network Technology Beijing

Klien: Baidu Online Network Technology. Beijing

Pemenang A' Design Award Wesi ing Kategori Teknologi Informasi

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Pemenang Penghargaan Terverifikasi

Verifikasi Status Penghargaan kanggo #144072

Deleng ing A' Design Award Siaran Pers Lencana Penghargaan

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Desaine

Babagan Aifanfan IM Aplikasi Layanan Pelanggan

Aifanfan IM minangka aplikasi layanan pelanggan sing pinter kanggo dhukungan purna adol online. Aplikasi iki nyedhiyakake bantuan input, optimasi proses, lan asisten AI kanggo nyederhanakake komunikasi rong arah antarane agen layanan lan konsumen. Input multi modal, kalebu kamera lan swara, ngenali basa manca lan dialek kanggo nyuda ambang input. Asisten AI nganalisa faktor emosional ing teks dialog kanthi wektu nyata lan menehi rekomendasi konten respon cepet. Pangenalan swara, pangenalan gambar, lan pangolahan basa alami digunakake.

Pangakuan

Babagan A' Design Award Wesi

Aifanfan IM Aplikasi Layanan Pelanggan menang A' Design Award Wesi, pangenalan sing prestisius sing diparingake marang desain sing apik sing nyukupi kabutuhan profesional lan industri sing dikarepake saka ciptaan sing dirancang kanthi apik. Pemenang Wesi nuduhake katrampilan sing gedhe, spesialisasi sing dhuwur, pangerten ahli lan kapasitas kreatif para penciptane. Aifanfan IM Aplikasi Layanan Pelanggan dikarepake dadi ciptaan sing dihargai banget, dikagumi lan ditresnani sing praktis lan inovatif. Desain sing menang A' Design Award Wesi iki nggabungake praktik industri sing paling apik lan nduweni ciri teknis sing kompeten sing disambung karo kawruh lan bakat. Aifanfan IM Aplikasi Layanan Pelanggan diajeni amarga ketelitiane lan dirancang kanggo nyedhiyakake paningkatan kualitas urip sing mbiyantu ndadekake donya panggonan sing luwih apik.

Ing Mburi Desain

Kit Pers

Kredit, anggota tim lan detail teknis sing diwenehake dening desainer.

Sifat Unik: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tag: Customer service system, Program, Online customer service, After-sales service, AI technology
Teknologi Produksi: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Tantangan Desain: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Riset: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspirasi: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Durasi Proyek: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Alur Operasi: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Anggota Tim: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo