Akbank Queue Management System 대기열 관리 시스템 by Akbank Staff Design Studio Team

Akbank Queue Management System 대기열 관리 시스템 by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 A' Design Award 철상 in 인터페이스, 인터랙션 및 사용자 경험 디자인 Competition Category.

철인터페이스· 2020

Akbank Queue Management System 대기열 관리 시스템

by Akbank Staff Design Studio Team

Client: Akbank T.a.Ş

A' Design Award 철상 Winner in 인터페이스 Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

Colors

The Design

About Akbank Queue Management System 대기열 관리 시스템

Queue Management System은 Akbank 지점에서 서비스를 받고자하는 사용자가 개인 정보 또는 대체 방법으로 자신을 소개하고 우선 티켓을받을 수있는 디자인입니다. 사용자에게 티켓 번호를 제공하는 흐름은 사용자가 원하는 거래 유형을 선택하면 시작됩니다. 티켓팅은 키오스크를 통해 사용자를 소개하는 것으로 시작되는 흐름입니다. 자신을 소개 한 후 인증 절차를 수행하고 사용자의 거래에 따라 적절한 티켓이 발행됩니다.

The Recognition

About the A' Design Award 철상

Akbank Queue Management System 대기열 관리 시스템, 이 작품은 A' Design Award 철상 수상작으로, 잘 디자인된 창작물에 기대되는 전문적·산업적 요건을 충족하는 좋은 디자인에 수여되는 권위 있는 인정입니다. 철상 수상작은 창작자의 뛰어난 기술, 높은 전문성, 전문가다운 이해, 창의적 역량을 보여 줍니다. Akbank Queue Management System 대기열 관리 시스템, 이 작품은 높이 평가받고 감탄과 사랑을 받는 창작물로서 실용적이고 혁신적일 것으로 기대됩니다. 이 철상 수상 디자인은 업계 모범 사례를 통합하며 노하우와 재능으로 연결된 유능한 기술적 특성을 갖추고 있습니다. Akbank Queue Management System 대기열 관리 시스템, 이 작품은 철저함으로 존중받으며 삶의 질을 개선하여 세상을 더 나은 곳으로 만들도록 디자인되었습니다.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Dimensions & Packaging: Qms screen dimensions 1080 x 1920 pixels.
Tags: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Production Technology: Screen designs were made with sketch and development was made by .net
Design Challenge: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Research: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspiration: Directing the users to the transactions they want to make by taking ticket easily and quickly
Project Duration: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Operation Flow: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Team Members: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Image Credits: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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