은 서비스 · 2021
Service Design for College Enrollment 대학 입학 서비스 디자인
- A' Design Award 은상 2021 in 서비스
- CLIENT: Shantou University
- Estimated Number of Design Views: 107,464
- Verification code 08C47C6547 · Verify this award
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About Service Design for College Enrollment 대학 입학 서비스 디자인
대학 입학 서비스 디자인은 한 대학의 입학 시즌을 위해 구축된 서비스 시스템이다. 이 디자인은 온라인 협업 플랫폼과 오프라인 공간을 결합한다. 플랫폼에서는 여러 부서의 담당자들이 각자 맡은 모듈 정보와 통계 자료를 함께 추가하고 갱신한다. 오프라인 공간에서는 여정 지도와 같은 도구가 분석, 논의, 의사결정을 지원한다. 학생들은 상담 서비스, 입학 접수, 선배 안내, 입학 안내 책자를 제공받는다. 이를 통해 부서 간 업무를 개선하고 학생들의 불안을 줄이는 것을 목표로 한다.
About the A' Design Award 은상
Service Design for College Enrollment 대학 입학 서비스 디자인, 이 작품은 A' Design Award 은상 수상작으로, 최상급이며 아름답고 인상적인 디자인에 수여되는 비범하게 권위 있는 인정입니다. 은상 수상작은 대단히 뛰어나고 매우 창의적인 작품으로, 디자이너의 탁월한 전문 지식, 재능, 통찰력을 보여 줍니다. Service Design for College Enrollment 대학 입학 서비스 디자인, 이 작품은 훌륭한 대표작으로서 매우 전문적이고 깊이 있게 혁신적일 것으로 기대됩니다. 이 은상 수상 디자인은 예술, 과학, 디자인, 기술의 경계를 넓히는 데 이바지하는 주목할 만하고 찬사를 받는 발명품입니다. Service Design for College Enrollment 대학 입학 서비스 디자인, 이 작품은 모두가 부러워하는 창작물로서 욕망을 일깨우고 긍정적인 감정을 불러오며 경탄과 경이로움을 불러일으킵니다.
Press Kit
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
