Aifanfan IM Fonksiyona Bingehîn: Sepana Xizmeta Xerîdaran by Baidu Online Network Technology Beijing

Aifanfan IM Fonksiyona Bingehîn: Sepana Xizmeta Xerîdaran by Baidu Online Network Technology Beijing is a highly esteemed winner of the very prestigious 2023 Xelata A' Design Award a Hesinîn in Dîzayna Teknolojiyên Agahdariyê Competition Category.

HesinTeknolojiyên Agahdariyê· 2023

Aifanfan IM Fonksiyona Bingehîn: Sepana Xizmeta Xerîdaran

by Baidu Online Network Technology Beijing

Client: Baidu Online Network Technology. Beijing

Xelata A' Design Award a Hesinîn Winner in Teknolojiyên Agahdariyê Category

1,088,241

Verified Award Winner

Verify Award Status for #144072

View at A' Design Award Press Release Award Badge

Colors

The Design

About Aifanfan IM Fonksiyona Bingehîn: Sepana Xizmeta Xerîdaran

Nivîsa Pirtûkê: Aifanfan IM sepaneke jîr a xizmeta xerîdaran e ji bo piştgiriya piştî-firotanê ya serhêl. Ev sepan alîkariya têketinê, baştirkirina pêvajoyê, û alîkarekî AI (Hişmendiya Çêkirî) peyda dike da ku danûstandina duyalî ya di navbera nûnerên xizmetê û xerîdaran de hêsantir bike. Têketina pirmodal, tevî kamera û deng, zimanên biyanî û zaravayan nas dike da ku asta destpêkê ya têketinê kêm bike. Alîkarê AI faktorên hestyarî yên di nav nivîsa diyalogê de bi rêya rasterast (real-time) analîz dike û naveroka bersivên bilez pêşniyar dike. Nasîna axaftinê, nasîna wêneyan, û pêvajoyîna zimanê xwezayî têne bikaranîn.

The Recognition

About the Xelata A' Design Award a Hesinîn

Aifanfan IM Fonksiyona Bingehîn: Sepana Xizmeta Xerîdaran xelatgirê Xelata A' Design Award a Hesinîn e, nasîneke bi prestîj ku ji sêwiranên baş re tê dayîn, yên ku pêdiviyên pîşeyî û pîşesaziyê yên ku ji afirandinên baş hatine sêwirandin têne hêvîkirin tînin cih. Xelatgirên Hesinînê jêhatîbûna mezin, pisporiya bilind, têgihiştina pisporî û kapasîteya afirîner a afirînerên xwe nîşan didin. Tê hêvîkirin ku Aifanfan IM Fonksiyona Bingehîn: Sepana Xizmeta Xerîdaran afirandineke pir hatiye rêzgirtin, sitayişkirin û delal, pratîkî û nûjen be. Ev sêwirana bi Hesinînê serketî pratîkên çêtirîn ên pîşesaziyê yekgirtî dike û xwedî taybetmendiyên teknîkî yên jêhatî ye ku bi zanîn û jêhatîbûnê ve girêdayî ne. Aifanfan IM Fonksiyona Bingehîn: Sepana Xizmeta Xerîdaran ji ber baldariya xwe tê rêzgirtin û hatiye sêwirandin da ku kalîteya jiyanê baştir bike û alîkariya çêtirkirina dinyayê bike.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tags: Customer service system, Program, Online customer service, After-sales service, AI technology
Production Technology: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Design Challenge: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Research: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiration: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Project Duration: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Operation Flow: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Team Members: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo