دیزاینی Ling ئەپی چاتبۆت لەلایەن Qian Wan خەڵاتگرێکی بەناوبانگی خەڵاتی شکۆمەندی 2023 Xelata A' Design Award a Hesinîn لە پۆلی پێشبڕکێی Dîzayna Teknolojiyên Mobîl, Serlêdan û Nermalavê.

HesinMobîl· 2023

Ling ئەپی چاتبۆت

لەلایەن Qian Wan

کڕیار: Qian Wan

خەڵاتگری Xelata A' Design Award a Hesinîn لە پۆلی Mobîl

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بینین لە A' Design Award ڕاگەیاندنی چاپەمەنی نیشانەی خەڵات

ڕەنگەکان

دیزاینەکە

دەربارەی Ling ئەپی چاتبۆت

لینگ ئەپێکی مۆبایلی چاتبۆتی پەروەردەییە کە سەرچاوەی فێرکاری متمانەپێکراو دابین دەکات دەربارەی دادپەروەری، چەشنەواری و گرتنەبەر، بۆ یارمەتیدانی قوتابیانی نێودەوڵەتی چینی بۆ فێربوون و ڕێگریکردن لە جیاکاری و ئازار. ئەپەکە هەروەها بەکارهێنەران بە سەرچاوەکانی ڕاپۆرتکردنی کەیسی متمانەپێکراوی قوتابگاکانیان دەبەستێتەوە. لە ڕێگەی کارلێکی گفتوگۆیی مرۆڤانەوە، ئەپەکە قسەکردن لەسەر بابەتە سەختەکان ئاسانتر دەکات.

پێناسەکردن

دەربارەی Xelata A' Design Award a Hesinîn

Ling ئەپی چاتبۆت xelatgirê Xelata A' Design Award a Hesinîn e, nasîneke bi prestîj ku ji sêwiranên baş re tê dayîn, yên ku pêdiviyên pîşeyî û pîşesaziyê yên ku ji afirandinên baş hatine sêwirandin têne hêvîkirin tînin cih. Xelatgirên Hesinînê jêhatîbûna mezin, pisporiya bilind, têgihiştina pisporî û kapasîteya afirîner a afirînerên xwe nîşan didin. Tê hêvîkirin ku Ling ئەپی چاتبۆت afirandineke pir hatiye rêzgirtin, sitayişkirin û delal, pratîkî û nûjen be. Ev sêwirana bi Hesinînê serketî pratîkên çêtirîn ên pîşesaziyê yekgirtî dike û xwedî taybetmendiyên teknîkî yên jêhatî ye ku bi zanîn û jêhatîbûnê ve girêdayî ne. Ling ئەپی چاتبۆت ji ber baldariya xwe tê rêzgirtin û hatiye sêwirandin da ku kalîteya jiyanê baştir bike û alîkariya çêtirkirina dinyayê bike.

لە پشت دیزاینەوە

کیتی چاپەمەنی

باوەڕپێکراوەکان، ئەندامانی تیم و وردەکاری تەکنیکی کە لەلایەن دیزاینەرەوە پێشکەش کراون.

تایبەتمەندییە تایبەتەکان: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
قەبارە و پاکێج: The app is designed for iOS.
تاگەکان: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
تەکنەلۆژیای بەرهەمهێنان: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
هەڵەنگاندنی دیزاین: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
توێژینەوە: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
ئیلهام: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
ماوەی پڕۆژە: The project started in June 2021 in LA and finished in August 2022 in Seattle
ڕێڕەوی کارکردن: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.