Akbank Queue Management System Queue Management System vum Akbank Staff Design Studio Team

D'Wierk Akbank Queue Management System Queue Management System vum Designer Akbank Staff Design Studio Team ass en héich geschätzten Gewënner vum prestigiéisen 2020 A' Design Award an Eisen an der Wettbewerbskategorie Interface, Interaktioun a Benotzererfaarung Design.

EisenInterface· 2020

Akbank Queue Management System Queue Management System

vum Akbank Staff Design Studio Team

Client: Akbank T.a.Ş

A' Design Award an Eisen Gewënner an der Kategorie Interface

18,293

Verifizéierte Präisgewënner

Präisstatus fir #102371 verifizéieren

Kuckt beim A' Design Award Pressemëtteelung Award Badge

Faarwen

Den Design

Iwwer Akbank Queue Management System Queue Management System

Queue Management System ass en Design deen d'Benotzer erméiglechen déi Service vun Akbank Filialen wëllen kréien sech selwer mat perséinlechen Informatioun oder alternativ Methoden anzeféieren an Prioritéit Ticketen ze huelen. Dee Flux fir d'Ticketsnummer un de Benotzer ze ginn fänkt u wann deen een d'Zort vun der Transaktioun wielt, déi hien / hatt wëllt maachen. Den Ticketen ass e Flow dee fänkt mat der Aféierung vum Benotzer duerch de Kiosk. Nodeems deen een selwer virgestallt huet, gëtt de Verifizéierungsprozess ausgefouert an e passenden Ticket gëtt nom Benotzertransaktioun ausgestallt.

D'Unerkennung

Iwwer den A' Design Award an Eisen

Akbank Queue Management System Queue Management System ass e Gewënner vum A' Design Award an Eisen, enger prestigiéiser Unerkennung, déi un gutt Designe vergi gëtt, déi déi professionell an industriell Ufuerderunge erfëllen, déi vu gutt gestaltene Kreatioune erwaart ginn. Eisen-Gewënner weisen déi grouss Fäegkeet, déi héich Spezialiséierung, dat Expertewëssen an d'kreativ Kapazitéit vun hire Schëpfer. Et gëtt erwaart, datt Akbank Queue Management System Queue Management System eng héich geschätzt, bewonnert a beléifte Kreatioun ass, déi praktesch an innovativ ass. Dëst mam Eisen ausgezeechent Design integréiert déi beschte Praktike vun der Industrie a huet kompetent technesch Eegeschaften, déi mat Know-how an Talent verbonne sinn. Akbank Queue Management System Queue Management System gëtt fir seng Grëndlechkeet respektéiert a ass gestalt, d'Liewensqualitéit ze verbesseren an ze hëllefen, d'Welt zu enger besserer Plaz ze maachen.

Hannert dem Design

Press Kit

Credits, Teammemberen an technesch Detailer vum Designer zur Verfügung gestallt.

Eenzegaarteg Eegeschaften: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Dimensiounen & Verpackung: Qms screen dimensions 1080 x 1920 pixels.
Tags: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Produktiounstechnologie: Screen designs were made with sketch and development was made by .net
Design Erausfuerderung: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Fuerschung: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspiratioun: Directing the users to the transactions they want to make by taking ticket easily and quickly
Projetdauer: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Operatiounsablaf: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Teammemberen: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Bildnoweis: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

* all rights reserved