Service Design for College Enrollment Primary Function: Service Design fir d'Immatrikulatioun un der Uni by Shantou University

Sëlwer Service · 2021

Service Design for College Enrollment Primary Function: Service Design fir d'Immatrikulatioun un der Uni

by Shantou University

A' Design Award an Sëlwer 2021 in Service
CLIENT: Shantou University
Estimated Number of Design Views: 107,464
Verification code 08C47C6547 · Verify this award

View at A' Design Award Press Release

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About Service Design for College Enrollment Primary Function: Service Design fir d'Immatrikulatioun un der Uni

Service Design fir d'Immatrikulatioun un der Uni ass e Servicesystem, deen fir d'Aschreiwungsperiod vun enger Universitéit erstallt gouf. D'Design kombinéiert eng Online-Kollaboratiounsplattform mat engem Offline-Raum. Op der Plattform ergänzen an aktualiséieren Mataarbechter aus verschiddenen Departementer gemeinsam d'Modulinformatiounen an d'Statistiken, fir déi si verantwortlech sinn. Am Offline-Raum ënnerstëtzen Tools wéi Journey Maps d'Analys, d'Diskussioun an d'Entscheedungen. D'Studenten kréien Berodungsservicer, en Ophuel bei der Aschreiwung, eng Begleedung duerch Matstudenten a Broschüren zur Aschreiwung. D'Zil ass et, d'Aarbecht iwwer d'Departementer eweg ze verbesseren an d'Angscht vun de Studenten ze reduzéieren.

About the A' Design Award an Sëlwer

Service Design for College Enrollment Primary Function: Service Design fir d'Immatrikulatioun un der Uni ass e Gewënner vum A' Design Award an Sëlwer, enger aussergewéinlech prestigiéiser Unerkennung, déi un Designe vun der héchster Qualitéit, prächteg a beandrockend vergi gëtt. Sëlwer-Gewënner si bemierkenswäert brillant a ganz kreativ Wierker, déi d'erausragend Expertise, d'Talent an d'Schaarfsënnegkeet vun hire Designer weisen. Et gëtt erwaart, datt Service Design for College Enrollment Primary Function: Service Design fir d'Immatrikulatioun un der Uni e wonnerbart, mustergëlteg, bemierkenswäert professionellt an déif innovatiivt Wierk ass. Dëst mam Sëlwer ausgezeechent Design ass eng bemierkenswäert, bewonnert Erfindung, déi dozou bäidréit, d'Grenze vun der Konscht, der Wëssenschaft, vum Design an der Technologie ze erweideren. Service Design for College Enrollment Primary Function: Service Design fir d'Immatrikulatioun un der Uni ass eng Kreatioun, op déi vill neidesch sinn, déi Wënsch erweckt, positiv Gefiller bréngt an Erstaunen a Wonner erweckt.

Press Kit

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.