Service Design for College Enrollment ໜ້າທີ່ຫຼັກ: ການອອກແບບການບໍລິການການລົງທະບຽນເຂົ້າຮຽນວິທະຍາໄລ by Shantou University is a highly esteemed winner of the very prestigious 2021 A' Design Award ລະດັບເງິນ in ການອອກແບບແບບເມຕ້າ, ຍຸດທະສາດ ແລະ ການບໍລິການ Competition Category.
ເງິນການບໍລິການ· 2021
Service Design for College Enrollment ໜ້າທີ່ຫຼັກ: ການອອກແບບການບໍລິການການລົງທະບຽນເຂົ້າຮຽນວິທະຍາໄລ
Client: Shantou University
A' Design Award ລະດັບເງິນ Winner in ການບໍລິການ Category
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The Design
About Service Design for College Enrollment ໜ້າທີ່ຫຼັກ: ການອອກແບບການບໍລິການການລົງທະບຽນເຂົ້າຮຽນວິທະຍາໄລ
ການອອກແບບການບໍລິການສຳລັບການລົງທະບຽນເຂົ້າຮຽນວິທະຍາໄລ ແມ່ນລະບົບການບໍລິການທີ່ສ້າງຂຶ້ນສຳລັບໄລຍະການຮັບສະໝັກນັກຮຽນຂອງມະຫາວິທະຍາໄລ. ການອອກແບບນີ້ໄດ້ປະສົມປະສານແພລດຟອມການຮ່ວມມືແບບອອນລາຍເຂົ້າກັບພື້ນທີ່ແບບອອບໄລນ໌. ຢູ່ໃນແພລດຟອມ, ພະນັກງານຈາກພະແນກຕ່າງໆຮ່ວມກັນເພີ່ມ ແລະ ອັບເດດຂໍ້ມູນໂມດູນ ແລະ ສະຖິຕິທີ່ຕົນຮັບຜິດຊອບ. ຢູ່ໃນພື້ນທີ່ແບບອອບໄລນ໌, ເຄື່ອງມືເຊັ່ນ: ແຜນທີ່ການເດີນທາງ (journey map) ຊ່ວຍສະໜັບສະໜູນການວິເຄາະ, ການສົນທະນາ ແລະ ການຕັດສິນໃຈ. ນັກຮຽນຈະໄດ້ຮັບການບໍລິການໃຫ້ຄຳປຶກສາ, ການຕ້ອນຮັບການເຂົ້າຮຽນ, ການແນະນຳຈາກໝູ່ເພື່ອນ ແລະ ປຶ້ມຄູ່ມືການເຂົ້າຮຽນ. ຈຸດປະສົງແມ່ນເພື່ອປັບປຸງການເຮັດວຽກລະຫວ່າງພະແນກຕ່າງໆ ແລະ ຫຼຸດຜ່ອນຄວາມກັງວົນຂອງນັກຮຽນ.
The Recognition
About the A' Design Award ລະດັບເງິນ
Service Design for College Enrollment ໜ້າທີ່ຫຼັກ: ການອອກແບບການບໍລິການການລົງທະບຽນເຂົ້າຮຽນວິທະຍາໄລ ແມ່ນຜູ້ຊະນະ A' Design Award ລະດັບເງິນ ເຊິ່ງເປັນການຍອມຮັບທີ່ມີກຽດສູງເປັນພິເສດສຳລັບການອອກແບບຊັ້ນສູງ ທີ່ງົດງາມ ແລະ ປະທັບໃຈ. ຜູ້ຊະນະລະດັບເງິນແມ່ນຜົນງານທີ່ເຈີດຈ້າ ແລະ ສ້າງສັນຫຼາຍ ທີ່ສະແດງເຖິງຄວາມຊຳນານ ພອນສະຫວັນ ແລະ ຄວາມຄົມຄາຍຂອງຜູ້ອອກແບບ. Service Design for College Enrollment ໜ້າທີ່ຫຼັກ: ການອອກແບບການບໍລິການການລົງທະບຽນເຂົ້າຮຽນວິທະຍາໄລ ຖືກຄາດວ່າຈະເປັນຜົນງານແບບຢ່າງ ທີ່ເປັນມືອາຊີບຢ່າງຍິ່ງ ແລະ ມີນະວັດຕະກຳທີ່ເລິກເຊິ່ງ. ການອອກແບບທີ່ຊະນະລະດັບເງິນນີ້ແມ່ນການປະດິດທີ່ໂດດເດັ່ນ ແລະ ໄດ້ຮັບການຍົກຍ້ອງ ທີ່ປະກອບສ່ວນຂະຫຍາຍຂອບເຂດຂອງສິລະປະ ວິທະຍາສາດ ການອອກແບບ ແລະ ເຕັກໂນໂລຊີ. Service Design for College Enrollment ໜ້າທີ່ຫຼັກ: ການອອກແບບການບໍລິການການລົງທະບຽນເຂົ້າຮຽນວິທະຍາໄລ ເປັນຜົນງານທີ່ຫຼາຍຄົນອິດສາ ປຸກຄວາມປາດຖະໜາ ນຳຄວາມຮູ້ສຶກທາງບວກ ແລະ ກໍ່ໃຫ້ເກີດຄວາມອັດສະຈັນໃຈ.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Team Members
- Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
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