iDwell ຊອບແວການຄຸ້ມຄອງຄວາມສຳພັນກັບລູກຄ້າ by Maria Roen

iDwell ຊອບແວການຄຸ້ມຄອງຄວາມສຳພັນກັບລູກຄ້າ by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award ລະດັບທອງສຳລິດ in ການອອກແບບສ່ວນຕິດຕໍ່, ການໂຕ້ຕອບ ແລະ ປະສົບການຜູ້ໃຊ້ Competition Category.

ທອງສຳລິດສ່ວນຕິດຕໍ່· 2023

iDwell ຊອບແວການຄຸ້ມຄອງຄວາມສຳພັນກັບລູກຄ້າ

by Maria Roen

Client: iDWELL

A' Design Award ລະດັບທອງສຳລິດ Winner in ສ່ວນຕິດຕໍ່ Category

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Colors

The Design

About iDwell ຊອບແວການຄຸ້ມຄອງຄວາມສຳພັນກັບລູກຄ້າ

iDwell ແມ່ນຊອບແວການຄຸ້ມຄອງຄວາມສຳພັນກັບລູກຄ້າທີ່ຖືກອອກແບບມາສຳລັບການຄຸ້ມຄອງຊັບສິນ. ການຄຸ້ມຄອງຊັບສິນກ່ຽວຂ້ອງກັບຂໍ້ມູນ, ເອກະສານ ແລະ ຜູ້ຮັບເໝົາຈຳນວນຫຼວງຫຼາຍ. iDwell ເຮັດໃຫ້ຂະບວນການປົກກະຕິເປັນອັດຕະໂນມັດເພື່ອຫຼຸດຜ່ອນວຽກງານດັ່ງກ່າວ. ຄຸນສົມບັດຕ່າງໆລວມມີລະບົບການອອກປີ້ສຳລັບການບຳລຸງຮັກສາ, ການເຊື່ອມໂຍງອີເມວ ແລະ ການສື່ສານແບບຄົບຖ້ວນ, ພ້ອມທັງລະບົບການເຮັດວຽກແບບອັດຕະໂນມັດ. ມີແອັບພລິເຄຊັນແຍກຕ່າງຫາກສຳລັບເຈົ້າຂອງເຮືອນເຊົ່າ ແລະ ຜູ້ເຊົ່າ. ແດັຊບອດທີ່ສາມາດປັບແຕ່ງໄດ້ຈະສະແດງຂໍ້ມູນການວິເຄາະ, ວຽກງານ ແລະ ຄຳຮ້ອງຂໍທີ່ຍັງບໍ່ໄດ້ດຳເນີນການ, ຂໍ້ຄວາມທີ່ຍັງບໍ່ໄດ້ອ່ານ ແລະ ຟີດຂ່າວສານ. ລະບົບການກັ່ນຕອງທີ່ມີຄວາມຍືດຫຍຸ່ນຊ່ວຍໃຫ້ຜູ້ໃຊ້ສາມາດເຮັດວຽກກັບຂໍ້ມູນຈຳນວນຫຼວງຫຼາຍໄດ້ຢ່າງສະດວກ.

The Recognition

About the A' Design Award ລະດັບທອງສຳລິດ

iDwell ຊອບແວການຄຸ້ມຄອງຄວາມສຳພັນກັບລູກຄ້າ ແມ່ນຜູ້ຊະນະ A' Design Award ລະດັບທອງສຳລິດ ເຊິ່ງເປັນການຍອມຮັບທີ່ມີກຽດສູງສຳລັບການອອກແບບທີ່ໂດດເດັ່ນ ເຊິ່ງມີລັກສະນະເດັ່ນດ້ວຍຄວາມຄິດສ້າງສັນ ຄວາມຫຼັກແຫຼມ ແລະ ຄວາມຄົມຄາຍ. ຜູ້ຊະນະລະດັບທອງສຳລິດແມ່ນຜົນງານທີ່ມີທັກສະພຽງພໍ ແລະ ສ້າງສັນຢ່າງໂດດເດັ່ນ ທີ່ຢືນຢັນປະສົບການອັນກວ້າງຂວາງ ຈິນຕະນາການ ແລະ ຄວາມສາມາດຂອງຜູ້ອອກແບບ. iDwell ຊອບແວການຄຸ້ມຄອງຄວາມສຳພັນກັບລູກຄ້າ ຖືກຄາດວ່າຈະເປັນສິ່ງຂອງທີ່ໄດ້ຮັບການຍົກຍ້ອງສູງ ໜ້າຊົມເຊີຍ ແລະ ເປັນທີ່ຮັກແພງ ທີ່ເປັນມືອາຊີບ ແລະ ມີນະວັດຕະກຳຢ່າງໂດດເດັ່ນ. ການອອກແບບທີ່ຊະນະລະດັບທອງສຳລິດນີ້ນຳໃຊ້ວິທີປະຕິບັດທີ່ດີທີ່ສຸດໃນດ້ານສິລະປະ ວິທະຍາສາດ ການອອກແບບ ແລະ ເຕັກໂນໂລຊີ ແລະ ດີເລີດໃນການເອົາໃຈໃສ່ລາຍລະອຽດ. iDwell ຊອບແວການຄຸ້ມຄອງຄວາມສຳພັນກັບລູກຄ້າ ຕອບສະໜອງຄວາມຕ້ອງການຢ່າງດີເລີດ ສຳຜັດຄວາມປາດຖະໜາ ດຶງດູດຄວາມຮູ້ສຶກ ແລະ ກະຕຸ້ນຄວາມຢາກຮູ້ຢາກເຫັນ.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen