Aifanfan IM Fandraharahana amin'ny Serivisim-panjifana by Baidu Online Network Technology Beijing

Aifanfan IM Fandraharahana amin'ny Serivisim-panjifana by Baidu Online Network Technology Beijing is a highly esteemed winner of the very prestigious 2023 A' Design Award Vy in Famolavolana Teknolojian'ny Vaovao Competition Category.

VyTeknolojian'ny Vaovao· 2023

Aifanfan IM Fandraharahana amin'ny Serivisim-panjifana

by Baidu Online Network Technology Beijing

Client: Baidu Online Network Technology. Beijing

A' Design Award Vy Winner in Teknolojian'ny Vaovao Category

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Verified Award Winner

Verify Award Status for #144072

View at A' Design Award Press Release Award Badge

Colors

The Design

About Aifanfan IM Fandraharahana amin'ny Serivisim-panjifana

Aifanfan IM dia rindrankajy fandraharahana amin'ny serivisim-panjifana malina ho an'ny fanohanana aorian'ny varotra an-tserasera. Ity rindrankajy ity dia manome fanampiana amin'ny fampidirana angona, fanatsarana ny fizotry ny asa, ary mpanampy AI mba hanatsorana ny fifandraisana am-piandaniana roa eo amin'ny mpiasan'ny serivisy sy ny mpanjifa. Ny fampidirana angona maro endrika, izay ahitana kamerà sy feo, dia mamantatra fiteny sy tenim-paritra vahiny mba hampihenana ny sakana amin'ny fampidirana angona. Ny mpanampy AI dia manadihady ireo antony ara-pihetseham-po ao anaty lahatenin'ny resaka amin'ny fotoana marina ary manolotra soso-kevitra momba ny votoaty valiny haingana. Ampiasaina koa ny fanavahana feo, ny fanavahana sary, ary ny fanodinana fiteny voajanahary.

The Recognition

About the A' Design Award Vy

Nandresy ny A' Design Award Vy ny famolavolana Aifanfan IM Fandraharahana amin'ny Serivisim-panjifana, fankasitrahana malaza omena ny famolavolana tsara izay mahafeno ny fepetra ara-barotra sy ara-indostria andrasana amin'ny famoronana natao tsara. Ny mpandresy Vy dia mampiseho fahaiza-manao lehibe, fahaizana manokana ambony, fahatakarana manam-pahaizana ary fahaizana mamorona an'ireo mpamorona azy. Andrasana ho famoronana ankasitrahana be, ankafizina ary tiana izay azo ampiharina sady vaovao ny famolavolana Aifanfan IM Fandraharahana amin'ny Serivisim-panjifana. Ity famolavolana nandresy ny A' Design Award Vy ity dia mampiray ny fomba fanao tsara indrindra amin'ny indostria ary manana toetra ara-teknika mahomby mifandray amin'ny fahalalana sy ny talenta. Ny famolavolana Aifanfan IM Fandraharahana amin'ny Serivisim-panjifana dia hajaina noho ny fitandremany ary natao hanome fanatsarana ny kalitaon'ny fiainana izay manampy hahatonga ny tontolo ho toerana tsara kokoa.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tags: Customer service system, Program, Online customer service, After-sales service, AI technology
Production Technology: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Design Challenge: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Research: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiration: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Project Duration: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Operation Flow: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Team Members: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo