Akbank Queue Management System Ko Te Punaha Whakahaere Whutupaoro by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 A' Design Award Rino in Hoahoa Atanga, Tauwhitiwhiti me te Wheako Kaiwhakamahi Competition Category.
RinoAtanga· 2020
Akbank Queue Management System Ko Te Punaha Whakahaere Whutupaoro
by Akbank Staff Design Studio Team
Client: Akbank T.a.Ş
A' Design Award Rino Winner in Atanga Category
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- Verified Award Winner
- Verify Award Status for #102371
The Design
About Akbank Queue Management System Ko Te Punaha Whakahaere Whutupaoro
Ko te Pūtea Whakahaere Whakahaere he hoahoa e taea ai e nga kaiwhakamahi e hiahia ana ki te whiwhi ratonga mai i nga manga Akbank te whakamarama ki a raatau me nga korero whaiaro, ki nga momo huarahi ranei me te tango i nga tikiti tuuturu. Ko te rere o te tuku tohu nama ki te kaiwhakamahi ka tiimata ana te tangata i te momo momo whakawhiti e hiahia ana ia ki te mahi. Ko te tohu tohu ko te rerenga ka tiimata me te whakauru o te kaiwhakamahi na te kiosk. Whai muri i te whakauru i a ia ano, ka mahia te tukanga whakaotinga, ka tukuna he tikiti tika kia rite ki nga tauhokohoko a te kaiwhakamahi.
The Recognition
About the A' Design Award Rino
Ko Akbank Queue Management System Ko Te Punaha Whakahaere Whutupaoro te toa o te A' Design Award Rino, he whakaaetanga whai mana e hoatu ana ki ngā hoahoa pai e whakatutuki ana i ngā hiahia ngaio me te ahumahi e tūmanakohia ana mai i ngā mahi kua hoahoatia pai. Ko ngā toa Rino e whakaatu ana i te pukenga nui, te tohungatanga teitei, te māramatanga mātanga me te kaha auaha o ō rātou kaihanga. E tūmanakohia ana ko Akbank Queue Management System Ko Te Punaha Whakahaere Whutupaoro he mahi whakanuia, whakamīharotia, aroha nui, he whaihua, he auaha hoki. Ko tēnei hoahoa i toa i te Rino e whakakotahi ana i ngā tikanga pai rawa o te ahumahi, ā, he āhuatanga hangarau pūkenga tōna e hono ana ki te mōhio me te pūmanawa. E whakahonoretia ana a Akbank Queue Management System Ko Te Punaha Whakahaere Whutupaoro mō tōna tōtika, ā, i hoahoatia hei whakapai ake i te kounga o te oranga me te āwhina i te ao kia pai ake.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Team Members
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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