Akbank Queue Management System Sistem Manajemen Antrian dek Akbank Staff Design Studio Team adolah pamenang nan sangaik tahormat dari A' Design Award Basi 2020 nan sangaik prestigius dalam Kategori Kompetisi Antarmuka.
BasiAntarmuka· 2020
Akbank Queue Management System Sistem Manajemen Antrian
dek Akbank Staff Design Studio Team
Klien: Akbank T.a.Ş
Pamenang A' Design Award Basi dalam Kategori Antarmuka
Pamenang Pangharogaan Taverifikasi
Verifikasi Status Pangharogaan untuak #102371Desain
Tantang Akbank Queue Management System Sistem Manajemen Antrian
Sistem Manajemen Antrian adolah suatu rancangan nan mamungkinan pangguno nan ka manaimo layanan dari kantor cabang Akbank untuak mampakanalan diri jo informasi pribadi atau metode alternatif dan mangambiak tiket prioritas. Alua pemberian nomor tiket ka pangguno dimulai wakatu urang pilih jenis transaksi nan ingin dilakuakan. Tiketing adolah suatu alua nan dimulai jo pampakanalan pangguno malalui kiosk. Sasudah pangguno mampakanalan diri, proses verifikasi dilakuakan dan tiket nan sesuai diterbitkan sasuai jo transaksi pangguno.
Pangakuan
Tantang A' Design Award Basi
Akbank Queue Management System Sistem Manajemen Antrian adolah pamenang A' Design Award Basi, sabuah pangakuan nan bapresti nan dibarikan ka rancangan nan elok nan mamanuhi kaparluan profesional jo industri nan dipaokan dari ciptaan nan dirancang jo elok. Pamenang Basi mamparlihatkan kamahiran nan gadang, spesialisasi nan tinggi, pamahaman pakar jo kapasitas kreatif panciptanyo. Akbank Queue Management System Sistem Manajemen Antrian dipaokan manjadi ciptaan nan sangaik dihormati, dikagumi jo disayangi, nan praktis jo inovatif. Rancangan nan manang Basi iko mamasukkan praktik tabaik industri jo punyo ciri teknis nan cakap nan bapautan jo ilimu jo bakaik. Akbank Queue Management System Sistem Manajemen Antrian dihormati karano katalitiannyo jo dirancang untuak maningkekkan kualitas hiduik jo mambantu manjadikan dunia tampek nan labiah elok.
Di Baliak Desain
Kit Pers
Kredit, anggota tim jo rincian teknis nan disadioan dek perancang.
- Sifat Unik
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensi & Kemasan
- Qms screen dimensions 1080 x 1920 pixels.
- Tag
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Teknologi Produksi
- Screen designs were made with sketch and development was made by .net
- Tantangan Desain
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Penelitian
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspirasi
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Durasi Proyek
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Alua Operasi
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Anggota Tim
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Kredit Gambar
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
* all rights reserved
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