Service Design for College Enrollment Primary Function: Desain Layanan Pendaftaran Perguruan Tinggi by Shantou University

Perak Layanan · 2021

Service Design for College Enrollment Primary Function: Desain Layanan Pendaftaran Perguruan Tinggi

by Shantou University

A' Design Award Perak 2021 in Layanan
CLIENT: Shantou University
Estimated Number of Design Views: 107,464
Verification code 08C47C6547 · Verify this award

View at A' Design Award Press Release

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About Service Design for College Enrollment Primary Function: Desain Layanan Pendaftaran Perguruan Tinggi

Desain Layanan untuak Pendaftaran Perguruan Tinggi adolah suatu sistem layanan nan diciptakan untuak maso pendaftaran di sabuah universitas. Desain ko manggabuangkan platform kolaborasi daring jo ruang luar-jaringan. Di platform tu, staf dari babagai departemen basamo-samo manambah jo mamuktakhirkan informasi modul sarato statistik nan manjadi tangguang jawab masiang-masiang. Di ruang luar-jaringan, alaik saroman peta perjalanan (journey map) mambantu analisis, diskusi, jo pangambiakan kaputusan. Mahasiswa manarimo layanan konsultasi, penerimaan pandaftaran, bimbiangan dari kawan sabaya, sarato brosur penerimaan. Tujuannyo adolah untuak mampaelok karajo antara departemen sarato manguraangi kacamehan mahasiswa.

About the A' Design Award Perak

Service Design for College Enrollment Primary Function: Desain Layanan Pendaftaran Perguruan Tinggi adolah pamenang A' Design Award Perak, sabuah pangakuan nan luar biaso bapresti nan dibarikan ka rancangan tingkaik tatinggi, elok jo mangesankan. Pamenang Perak adolah karya nan sangaik cemerlang jo sangaik kreatif nan mamparlihatkan kapakaran, bakaik jo katajaman pikiran parancangnyo. Service Design for College Enrollment Primary Function: Desain Layanan Pendaftaran Perguruan Tinggi dipaokan manjadi karya nan mangaguikan, contoh tauladan, sangaik profesional jo inovatif sacaro dalam. Rancangan nan manang Perak iko adolah panemuan nan nampak jo dikagumi nan mambari sumbangan untuak maluaskan batas seni, ilimu, rancangan jo teknologi. Service Design for College Enrollment Primary Function: Desain Layanan Pendaftaran Perguruan Tinggi adolah ciptaan nan dicamburui banyak urang, nan mambangkikkan karinduan, mambaok parasaan positif jo malahiakan karagumon jo kakaguman.

Press Kit

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.