Besi Antara Muka · 2020
Akbank Queue Management System Sistem Pengurusan Barisan
by Akbank Staff Design Studio Team
- A' Design Award Besi 2020 in Antara Muka
- CLIENT: Akbank T.a.Ş
- Estimated Number of Design Views: 17,952
- Verification code C134F406C8 · Verify this award
Colors
About Akbank Queue Management System Sistem Pengurusan Barisan
Sistem Pengurusan Queue adalah reka bentuk yang membolehkan pengguna yang ingin menerima perkhidmatan dari cawangan Akbank untuk memperkenalkan diri dengan maklumat peribadi atau kaedah alternatif dan mengambil tiket keutamaan. Aliran memberikan nombor tiket kepada pengguna bermula apabila seseorang memilih jenis transaksi yang ingin dilakukannya. Tiket adalah aliran yang bermula dengan pengenalan pengguna melalui kiosk. Setelah seseorang memperkenalkan dirinya, proses pengesahan dilakukan dan tiket yang sesuai dikeluarkan sesuai dengan transaksi pengguna.
About the A' Design Award Besi
Akbank Queue Management System Sistem Pengurusan Barisan ialah pemenang A' Design Award Besi, pengiktirafan yang berprestij yang dianugerahkan kepada reka bentuk yang baik yang memenuhi keperluan profesional dan industri yang dijangka daripada ciptaan yang direka dengan baik. Pemenang Besi menunjukkan kemahiran yang besar, kepakaran yang tinggi, kefahaman pakar dan keupayaan kreatif penciptanya. Akbank Queue Management System Sistem Pengurusan Barisan diharapkan menjadi ciptaan yang sangat dihargai, dikagumi dan disayangi yang praktikal dan inovatif. Reka bentuk pemenang A' Design Award Besi ini menyepadukan amalan terbaik industri dan mempunyai ciri teknikal yang kompeten yang dikaitkan dengan kepakaran dan bakat. Akbank Queue Management System Sistem Pengurusan Barisan dihormati kerana ketelitiannya dan direka untuk memberikan peningkatan kualiti hidup yang membantu menjadikan dunia tempat yang lebih baik.
Press Kit
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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