iDwell Perisian Pengurusan Perhubungan Pelanggan by Maria Roen

Gangsa Antara Muka · 2023

iDwell Perisian Pengurusan Perhubungan Pelanggan

by Maria Roen

A' Design Award Gangsa 2023 in Antara Muka
CLIENT: iDWELL
Estimated Number of Design Views: 17,750
Verification code 36B6B314ED · Verify this award

View at A' Design Award Press Release

Colors

About iDwell Perisian Pengurusan Perhubungan Pelanggan

iDwell ialah perisian pengurusan perhubungan pelanggan yang direka untuk pengurusan hartanah. Pengurusan hartanah melibatkan sejumlah besar maklumat, dokumen dan kontraktor. iDwell mengautomasikan proses rutin bagi mengurangkan beban kerja tersebut. Ciri-ciri termasuk tiket penyelenggaraan, integrasi e-mel dan komunikasi yang menyeluruh, serta aliran kerja automatik. Aplikasi berasingan disediakan untuk tuan tanah dan penyewa. Papan pemuka yang boleh disesuaikan memaparkan analitik, tugasan dan permintaan terbuka, mesej yang belum dibaca serta suapan berita. Sistem penapis yang fleksibel membantu pengguna mengendalikan data dalam jumlah yang besar.

About the A' Design Award Gangsa

iDwell Perisian Pengurusan Perhubungan Pelanggan ialah pemenang A' Design Award Gangsa, pengiktirafan yang amat berprestij yang dianugerahkan kepada reka bentuk cemerlang yang dicirikan oleh kreativiti, kecerdikan dan ketajaman fikiran. Pemenang Gangsa ialah artifak yang amat mahir dan sangat kreatif yang membuktikan pengalaman luas, imaginasi dan akal budi pereka bentuknya. iDwell Perisian Pengurusan Perhubungan Pelanggan diharapkan menjadi objek yang sangat dihargai, dikagumi dan disayangi, sangat profesional dan inovatif. Reka bentuk pemenang A' Design Award Gangsa ini merangkumi amalan terbaik dalam seni, sains, reka bentuk dan teknologi, dan cemerlang dalam perhatiannya terhadap butiran. iDwell Perisian Pengurusan Perhubungan Pelanggan memenuhi keperluan dengan indah, menyentuh keinginan, memikat perasaan dan menarik rasa ingin tahu.

Press Kit

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen