Aifanfan IM Applikazzjoni tas-Servizz tal-Klijenti minn Baidu Online Network Technology Beijing

Id-disinn Aifanfan IM Applikazzjoni tas-Servizz tal-Klijenti minn Baidu Online Network Technology Beijing huwa rebbieħ stmat ħafna tal-prestiġjuż 2023 Premju A' Design Award tal-Ħadid fil-Kategorija tal-Kompetizzjoni ta' Disinn tat-Teknoloġiji tal-Informazzjoni.

ĦadidTeknoloġiji tal-Informazzjoni· 2023

Aifanfan IM Applikazzjoni tas-Servizz tal-Klijenti

minn Baidu Online Network Technology Beijing

Klijent: Baidu Online Network Technology. Beijing

Rebbieħ tal-Premju A' Design Award tal-Ħadid fil-Kategorija ta' Teknoloġiji tal-Informazzjoni

1,088,996

Rebbieħ ta' Premju Ivverifikat

Ivverifika l-Istatus tal-Premju għal #144072

Ara fuq A' Design Award Stqarrija għall-Istampa Badge tal-Premju

Kuluri

Id-Disinn

Dwar Aifanfan IM Applikazzjoni tas-Servizz tal-Klijenti

Aifanfan IM hija applikazzjoni intelliġenti tas-servizz tal-klijenti għall-appoġġ ta' wara l-bejgħ online. L-applikazzjoni tipprovdi għajnuna fl-input, ottimizzazzjoni tal-proċess, u assistent bl-AI biex jissimplifika l-komunikazzjoni bejn iż-żewġ naħat, l-aġenti tas-servizz u l-konsumaturi. Input b'ħafna modi, inklużi l-kamera u l-vuċi, jagħraf lingwi barranin u djaletti biex ibaxxi l-limitu tal-input. L-assistent bl-AI janalizza fatturi emozzjonali fit-test tad-djalogu f'ħin reali u jirrakkomanda kontenut ta' tweġiba mgħaġġla. Jintużaw ir-rikonoxximent tal-vuċi, ir-rikonoxximent tal-immaġni, u l-ipproċessar tal-lingwa naturali.

Ir-Rikonoxximent

Dwar il-Premju A' Design Award tal-Ħadid

Aifanfan IM Applikazzjoni tas-Servizz tal-Klijenti huwa rebbieħ tal-Premju A' Design Award tal-Ħadid, rikonoxximent prestiġjuż mogħti lil disinji tajbin li jissodisfaw ir-rekwiżiti professjonali u industrijali mistennija minn ħolqien imfassal tajjeb. Ir-rebbieħa tal-Ħadid juru l-ħila kbira, l-ispeċjalizzazzjoni għolja, il-fehim espert u l-kapaċità kreattiva tal-ħallieqa tagħhom. Huwa mistenni li Aifanfan IM Applikazzjoni tas-Servizz tal-Klijenti ikun ħolqien imqabbar ħafna, mammirat u maħbub li huwa prattiku u innovattiv. Dan id-disinn rebbieħ tal-Ħadid jintegra l-aħjar prattiki tal-industrija u għandu karatteristiċi tekniċi kompetenti marbuta mal-għarfien u t-talent. Aifanfan IM Applikazzjoni tas-Servizz tal-Klijenti huwa rispettat għall-eżattezza tiegħu u mfassal biex itejjeb il-kwalità tal-ħajja u jgħin jagħmel id-dinja post aħjar.

Wara d-Disinn

Kit għall-Istampa

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Proprjetajiet Uniċi: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tikketti: Customer service system, Program, Online customer service, After-sales service, AI technology
Teknoloġija tal-Produzzjoni: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Sfida tad-Disinn: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Riċerka: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Ispirazzjoni: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Tul tal-Proġett: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Fluss tal-Operazzjoni: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Membri tat-Tim: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo