iDwell Programvare for kundeforholdshåndtering by Maria Roen

Bronse Grensesnitt · 2023

iDwell Programvare for kundeforholdshåndtering

by Maria Roen

A' Design Award i Bronse 2023 in Grensesnitt
CLIENT: iDWELL
Estimated Number of Design Views: 17,750
Verification code 36B6B314ED · Verify this award

View at A' Design Award Press Release

Colors

About iDwell Programvare for kundeforholdshåndtering

iDwell er en programvare for kundeforholdshåndtering utviklet for eiendomsforvaltning. Eiendomsforvaltning innebærer store mengder informasjon, dokumenter og entreprenører. iDwell automatiserer rutinepregede prosesser for å redusere denne arbeidsmengden. Funksjonene inkluderer vedlikeholdshenvendelser, full integrasjon av e-post og kommunikasjon, samt automatiserte arbeidsflyter. Separate applikasjoner betjener utleiere og leietakere. Et tilpassbart dashbord viser analyser, åpne oppgaver og henvendelser, uleste meldinger og en nyhetsstrøm. Et fleksibelt filtersystem hjelper brukerne med å håndtere store datamengder.

About the A' Design Award i Bronse

iDwell Programvare for kundeforholdshåndtering er vinner av A' Design Award i Bronse, en høyt prestisjefylt anerkjennelse som tildeles enestående design som utmerker seg ved kreativitet, oppfinnsomhet og skarpsindighet. Bronsevinnere er rikt dyktige og påfallende kreative gjenstander som bekrefter designernes store erfaring, fantasi og ressurssterkhet. iDwell Programvare for kundeforholdshåndtering forventes å være en høyt ansett, beundret og verdsatt gjenstand som er bemerkelsesverdig profesjonell og nyskapende. Dette designet, som har vunnet A' Design Award i Bronse, rommer beste praksis innen kunst, vitenskap, design og teknologi og utmerker seg ved sin omtanke for detaljer. iDwell Programvare for kundeforholdshåndtering tilfredsstiller behov på en strålende måte, berører ønsker, sjarmerer følelser og vekker nysgjerrighet.

Press Kit

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen