Zilver Dienstverlening · 2021
Service Design for College Enrollment Primaire functie: Servicedesign voor Collegeinschrijving
- A' Design Award in Zilver 2021 in Dienstverlening
- CLIENT: Shantou University
- Estimated Number of Design Views: 107,464
- Verification code 08C47C6547 · Verify this award
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About Service Design for College Enrollment Primaire functie: Servicedesign voor Collegeinschrijving
Servicedesign voor Collegeinschrijving is een servicesysteem dat is ontwikkeld voor de inschrijvingsperiode van een universiteit. Het ontwerp combineert een online samenwerkingsplatform met een offline ruimte. Op het platform voegen medewerkers van verschillende afdelingen gezamenlijk de module-informatie en statistieken toe en werken deze bij waarvoor zij verantwoordelijk zijn. In de offline ruimte ondersteunen hulpmiddelen zoals journey maps de analyse, discussie en besluitvorming. Studenten ontvangen adviesdiensten, ontvangst bij toelating, begeleiding door medestudenten en toelatingsbrochures. Het doel is om het werk over afdelingen heen te verbeteren en de angst bij studenten te verminderen.
About the A' Design Award in Zilver
Service Design for College Enrollment Primaire functie: Servicedesign voor Collegeinschrijving is winnaar van de A' Design Award in Zilver, een buitengewoon prestigieuze erkenning die wordt toegekend aan topontwerpen die prachtig en indrukwekkend zijn. Winnaars in Zilver zijn enorm briljante en uiterst creatieve werken die de uitmuntende expertise, het talent en de scherpzinnigheid van hun ontwerpers illustreren. Service Design for College Enrollment Primaire functie: Servicedesign voor Collegeinschrijving wordt verwacht een prachtig paradepaardje te zijn dat opmerkelijk professioneel en diepgaand innovatief is. Dit ontwerp dat de A' Design Award in Zilver heeft gewonnen, is een hoogst opmerkelijke, bewonderde uitvinding die baat en de grenzen van kunst, wetenschap, ontwerp en technologie verlegt. Service Design for College Enrollment Primaire functie: Servicedesign voor Collegeinschrijving is een zeer benijde creatie die verlangens oproept, positieve gevoelens brengt en verbazing en verwondering doet ontvlammen.
Press Kit
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
