Jern Grensesnitt · 2020
Akbank Queue Management System Køstyringssystem
by Akbank Staff Design Studio Team
- A' Design Award i Jern 2020 in Grensesnitt
- CLIENT: Akbank T.a.Ş
- Estimated Number of Design Views: 17,952
- Verification code C134F406C8 · Verify this award
Colors
About Akbank Queue Management System Køstyringssystem
Queue Management System er et design som gjør det mulig for brukerne som ønsker å motta service fra Akbank-filialer, å presentere seg med personlig informasjon eller alternative metoder og å ta prioriterte billetter. Flyten av å gi billettnummeret til brukeren starter når den ene velger hvilken type transaksjon han / hun vil gjøre. Billetteringen er en flyt som begynner med introduksjonen av brukeren gjennom kiosken. Etter at den introduserer seg selv, blir bekreftelsesprosessen utført og en passende billett utstedt i henhold til brukerens transaksjon.
About the A' Design Award i Jern
Akbank Queue Management System Køstyringssystem er vinner av A' Design Award i Jern, en prestisjefylt anerkjennelse som tildeles gode design som oppfyller de profesjonelle og industrielle kravene man forventer av veldesignede skaperverk. Jernvinnere viser stor dyktighet, høy spesialisering, ekspertforståelse og kreativ kapasitet hos skaperne. Akbank Queue Management System Køstyringssystem forventes å være et høyt ansett, beundret og verdsatt skaperverk som er praktisk og nyskapende. Dette designet, som har vunnet A' Design Award i Jern, integrerer bransjens beste praksis og har kompetente tekniske egenskaper knyttet til kunnskap og talent. Akbank Queue Management System Køstyringssystem respekteres for sin grundighet og er utformet for å gi forbedringer i livskvalitet som bidrar til å gjøre verden til et bedre sted.
Press Kit
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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